Grow to $1B in revenue and create "Zero" defect environment. Stratton partnered side by side with the senior leadership of this financial service firm and developed a dynamic strategy to fundamentally change the trajectory of new product and service development leading to unprecedented growth rates.
Post several acquisitions customers of this large regional bank were feeling acquired not served. The bank suffered the lowest customer satisfaction ratings in the region. Growth would come from deepening share of wallet, no longer acquisition. SCG launched a process to transform the service culture and two years later, remarkably the bank achieved 82% favorability (#1 regionally) and 75% customer satisfaction (12% improvement).
Resulting from a recent spin-off, this healthcare company was strategically positioning itself as an innovative product leader in the surgical devices market. SCG's role was to assist the executive leadership team in developing and implementing a focused change management strategy intended to shift historical norms specific to functional roles and accountability.
JP Morgan Chase
Denver Center for the Performing Arts
Brown Brothers Harriman
International Capital & Management Company
Bank of the West
The Leona M. and Harry B. Helmsley Charitable Trust
First Clearing Corporation