Client Impact

Our Results

Strategic Growth

Grow to $1B in revenue and create "Zero" defect environment. Stratton partnered side by side with the senior leadership of this financial service firm and developed a dynamic strategy to fundamentally change the trajectory of new product and service development leading to unprecedented growth rates.

Strategic Growth

Customer Centric
Organization Redesign

Post several acquisitions customers of this large regional bank were feeling acquired not served. The bank suffered the lowest customer satisfaction ratings in the region. Growth would come from deepening share of wallet, no longer acquisition. SCG launched a process to transform the service culture and two years later, remarkably the bank achieved 82% favorability (#1 regionally) and 75% customer satisfaction (12% improvement).

Customer Centric Organization Redesign

Strategically Driven
Culture Change

Resulting from a recent spin-off, this healthcare company was strategically positioning itself as an innovative product leader in the surgical devices market. SCG's role was to assist the executive leadership team in developing and implementing a focused change management strategy intended to shift historical norms specific to functional roles and accountability.

Strategically Driven Culture Change

Today's Clients

Today's Clients

JP Morgan Chase
Citizens Bank
Denver Center for the Performing Arts
Siemens Healthcare
Brown Brothers Harriman
International Capital & Management Company
Value Retail
Investcorp
Aetna
BNY Mellon
OmniGuide
Bank of the West
Bahrain EDC
The Leona M. and Harry B. Helmsley Charitable Trust
Hologic
Hilliard Lyons
First Clearing Corporation


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