Job Description

Network Desktop Support Engineer

Location: Tampa, FL (onsite 5 days a week)

Duration: Direct hire

Job Summary

We are seeking a skilled Network Desktop Support Engineer to provide hands?on technical support with a strong focus on network infrastructure, security, and hybrid on?prem to cloud environments . This role is responsible for supporting end users while also managing, troubleshooting, and improving routers, switches, VPNs, firewalls, and connectivity between on?premises and cloud platforms. The ideal candidate combines traditional desktop support expertise with solid networking and infrastructure knowledge.

Key Responsibilities

Network & Infrastructure Support

• Configure, support, and troubleshoot routers, switches, wireless access points, and network cabling
• Monitor and maintain LAN, WAN, and WLAN environments
• Administer and troubleshoot VPN technologies (site?to?site and remote access)
• Configure and support firewalls (rules, NAT, security policies, firmware updates)
• Diagnose and resolve network performance, latency, and connectivity issues
• Maintain network documentation, diagrams, and IP address management

Desktop & End?User Support

• Provide Level 2/3 desktop support for Windows and macOS environments
• Troubleshoot hardware, software, OS, and peripheral issues
• Support Microsoft 365, email, collaboration tools, and endpoint security solutions
• Assist with workstation builds, imaging, patching, and lifecycle management
• Escalate and coordinate with vendors or internal teams when required

On?Prem to Cloud & Hybrid Environment Support

• Support hybrid infrastructure integrating on?prem systems with cloud platforms (AWS, Azure, or GCP)
• Assist in on?prem to cloud migration projects , including network connectivity, VPNs, and security considerations
• Support cloud networking components such as VPC/VNETs, subnets, routing tables, and security groups
• Monitor and troubleshoot cloud connectivity and performance

Security & Compliance

• Enforce network and endpoint security best practices
• Assist with vulnerability remediation and patch management
• Support MFA, secure remote access and identity?based access controls
• Participate in incident response and root cause analysis

Operational & Project Support

• Participate in network upgrades, refreshes and expansion projects
• Perform routine maintenance, backups and change management activities
• Create and maintain technical documentation and SOPs
• Provide after?hours or on?call support as required

Required Qualifications

• 3+ years of experience in IT support with strong networking responsibilities
• Solid hands?on experience with routers, switches, firewalls, and VPNs
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, and NAT
• Experience supporting Windows and/or macOS desktop environments
• Familiarity with hybrid on?prem and cloud networking
• Ability to troubleshoot complex issues across multiple technology layers

Preferred Qualifications

• Experience with Cisco, Fortinet, Palo Alto, Meraki, Aruba, or similar network devices
• Exposure to AWS, Azure, or GCP networking
• Knowledge of SD?WAN technologies
• Experience with Active Directory, Azure AD, Intune, or similar identity platforms
• Networking or cloud certifications (e.g., CCNA, Network+, Azure/AWS Associate )

Soft Skills

• Strong problem?solving and analytical skills
• Excellent communication and customer service mindset
• Ability to manage multiple priorities in a fast?paced environment
• Strong documentation and organizational skills
• Team?oriented with the ability to work independently

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Information Technology

IT Services and IT Consulting

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