Job Description
Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit
What We Do The Transaction Coordinator/Processor is responsible for managing the real estate closing process for residential and/or commercial transactions. Coordinate with buyers, sellers, lenders, and real estate professionals to ensure all conditions of the transaction are met. Required to secure and disburse funds, clear tile and ensure full compliance with all relevant laws and regulations.
What You'll Do Oversee the entire transaction from the opening of the file through its closing, providing an extraordinary experience for all parties.
Receive and deposit funds, such as "hand money" and closing funds into escrow accounts. Disburse funds according to signed closing instructions.
Document Management:
- Prepare and review escrow and closing documents, such as seller deed packages, settlement sheets, closing disclosures, for accuracy and completeness.
- Ensure all necessary documents are signed, notarized, and filed correctly.
Clear title: Order payoffs, work with title examiners to resolve any title defects, such as liens or encumbrances, to ensure a clear title is transferred to the buyer.
Communication and Coordination:
- Act as a central point of contact for all involved parties, including real estate agents, lenders, buyers, sellers, and attorneys.
- Provide updates on the status of the transaction to all parties involved.
- Answer questions from clients and agents regarding the closing/escrow process.
- Schedule signing with the parties.
Calculate and prorate expenses, including property taxes, interest, and insurance, between buyer and seller.
Post-Close:
- Package clean-up
- Final Water/Sewer escrows
- Review of uncashed checks and other post-close items.
What You'll Bring - 2-4 years of escrow-related experience including title clearance
- Experience directly handling escrow transactions
- Openness to new technology and proprietary programs; adjusts easily to new workflow
- Passion for helping customers while maintaining a professional and positive attitude
- Excellent verbal and written communication with both our internal team and external customers; comfortable using various types of communication to meet customer needs
- Problem solver with strong organizational skills, is detail oriented, and knows how to navigate internal and external resources to resolve issues
- Thrives in contributing to a team working together to deliver beyond customer expectations
- Comfortable guiding and supporting future talent learning the business
- Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
- Valid Licensing/Certification as required by applicable state
- High school diploma or equivalent
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What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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