Job Description

Job Description

Job Description

ABOUT US

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways , a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.

SUMMARY

The Traffic Operations Center is responsible for various activities related to traffic management. One of its primary tasks is to detect and respond to real-time traffic management data information from multiple sources. These sources include security cameras, closed-circuit television (CCTV), video display walls, call-ins, and others.

In addition to data detection and response, the center also verifies and classifies various traffic events. This includes identifying congestion, incidents, unique events, construction, and device malfunctions. The verification process involves using CCTV and coordinating with other personnel.

To effectively monitor traffic events, the center operates cameras and scans multiple monitors. This allows them to monitor, verify, and diagnose the events as they occur. 

Furthermore, the Traffic Operations Center plays a crucial role in notifying travelers about traffic events. They activate and change Dynamic Message Signs (DMS) to provide traveler information and alerts regarding ongoing traffic events. They also create and post DMS messages using specified formats to keep travelers updated.

Effective communication is a key aspect of the center's operations. They regularly communicate with TOC staff, agency maintenance technicians, and agency traffic management personnel to share information about traffic management and ongoing events.

In times of confirmed incidents, emergencies, and unique events, the center coordinates with various stakeholders. This includes agency traffic management personnel, first responders, emergency personnel, and other private providers. By maintaining open lines of communication and collaboration, they ensure efficient response and management of such situations.

MAJOR DUTIES AND RESPONSIBILITIES

The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty:

• Is fully responsible for all activities within the Traffic Operations Center 
• Ensuring all TOC activities such as system validations, checks, and reviews are being properly handled, managed, and documented.
• Manage TOC personnel related to training, supervision, disciplinary action, terminations, evaluations and/or raises. Update employee training manuals and operational procedures. 
• Views, create, modifies, and enables response scenario plans when a traffic event is detected. Evaluates and respond to major incidents, by determining lanes blocked, injuries, fatalities, spills, and estimated incident duration and by confirming First Responders. 
• Analyzing and reviewing the TOC requirements and implementing continuous improvements to the processes and documentation
• Assist with data collection including monthly reports, travel time reports, incident reports, and any other reports requested. 
• On call 24/7 to respond to critical emergencies and will serve as the Primary Client contact for critical emergencies. 
• Performs other job-related duties as assigned. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to work with a high level of demand, meet deadlines, as well as perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to interact with colleagues in a self-managed team structure. 

• Must be able to multitask, problem-solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure. 
• Skilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communications. 
• Ability to coordinate real-time activities and initiate immediate priorities, for self and support. 
• Solid employee leadership skills, including communication, resource allocation, motivation, retention, conflict resolution and workload. 
• Good teamwork skills and an active working attitude are required. 

• Must be able to demonstrate computer proficiency, especially in Microsoft Excel, Word and PowerPoint and other PC-based programs. 

EDUCATION AND/OR EXPERIENCE

• Minimum High School Diploma.
• College Degree from an accredited college is preferred.
• Minimum four (4) years of experience required, in a supervisory role in transportation, operations, or logistics environment. 

SUPERVISORY RESPONSIBILITIES

There are supervisory responsibilities commonly associated with directing the activities of multiple business departments and the management of employees.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.

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