Job Description
FULLY REMOTE BUT HAS TO LIVE WITHIN ORLANDO AREA
6 Month(s) Contract
Department Hours: Sunday - Saturday 8:00am - 3:00am EST
o Our agents typically work four (4) ten hour shifts each week and have three days off.
o Candidates should also expect to work one weekend day each week.
o New agents will be assigned the \"late night\" shift which is 4:30pm - 3:00am in the beginning. Shift can change later in the contract.
Description
- Job Responsibilities Summary:
Technical Support Tier 1 Support Specialists are responsible for providing first level technical assistance to all End-Users and Education Affiliates (i.e., Faculty Members, Students, and Staff Members, etc.) who are experiencing a variety of technical-related issues as they use their computers, online platforms, and course related materials. This is an entry level position within a fast-paced call center environment.
Top Skills Details
1. Tier I Support Experience (First level of technical assistance) \*1 - 3 years of experience\*
2. Excellent Customer Service 3. Excellent Communication Skills/Problem Solver (Gather info, multitask with various systems, call center applications, e-mail and other media content)4. Have a positive attitude/energy and truly enjoys helping people!\*\*\*Candidate will work mostly remote, while having to come onsite once in a while. MUST live in the Orlando area\*\*\*
Worksite Address
Winter Park,Florida,United States,32792-7435
Additional Information
$18/HR conversion rate
$39/HR OT rate
Client will provide laptop, monitor and headset.
\*\*\*Minimum connectivity speed: 100 MBPS download speed and 10 MBPS upload speed to work with.\*\*\*
Drug Test Required
false
Experience Level
Entry Level
External Communities Job Description
Technical Support Tier 1 Support Specialists are responsible for providing first level technical assistance to all End-Users and Education Affiliates (i.e., Faculty Members, Students, and Staff Members, etc.) who are experiencing a variety of technical-related issues as they use their computers, online platforms, and course related materials. This is an entry level position within a fast-paced call center environment.
Work Environment
Fast pace/call-center environment providing white glove customer service.
Additional Skills Tags
Additional Skills & Qualifications
Department Hours: Sunday - Saturday 8:00am - 3:00am EST
o Our agents typically work four (4) ten hour shifts each week and have three days off.
o Candidates should also expect to work one weekend day each week.
o New agents will be assigned the \"late night\" shift which is 4:30pm - 3:00am in the beginning. Shift can change later in the contract.
Interview Information
Two Step Interview Process:
1. Panel Interview with Hiring Manager + Supervisor 2. Assessment (2 Phases) \*At a later date\*.
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