Overview Job Summary Galapagos Federal Systems LLC is seeking a highly qualified and motivated individual to fill the role of Senior PC Maintenance Technician. This position offers the opportunity to work alongside a diverse and highly skilled team dedicated to mission success. The Senior PC Maintenance Technician will be responsible for performing a wide range of duties related to the maintenance, troubleshooting, deployment, and support of computer hardware and software systems within a large military hospital environment. Key Responsibilities * The Senior PC Maintenance Technician will: * Work under the guidance of senior personnel, including the Site Manager and Workflow Manager, to support daily IT operations * Diagnose and resolve common computer operating system, hardware, and software issues * Serve as an operator under close supervision or perform assigned components of more complex tasks led by senior technicians * Perform routine equipment maintenance, including loading and replenishing consumables (e.g., paper, media, peripherals) * Respond to end-user and client inquiries in a timely and professional manner * Document all work activities within the designated ticketing system, including updating the status of open tickets * Review system error messages, implement corrective actions when appropriate, or escalate issues as required * Conduct customer satisfaction follow-ups and respond to user inquiries to ensure service quality * Test new or modified software and assist with system or program modifications as directed * Ensure end-user self-service tools and resources remain current and accurate * Provide required operational statistics and reporting inputs to designated personnel * Track customer issues through resolution to ensure accountability and service continuity * Install software, configure hardware, and perform system setups as required * Manage and resolve support tickets via email, phone, and on-site support when necessary * Perform basic printer and scanner installation and troubleshooting * Maintain, manage, and update technical and procedural documentation * Establish and manage user accounts for network access and required annual training systems * Coordinate with other DoD facilities regarding Permanent Change of Station (PCS), deployments, and Temporary Duty (TDY) assignments to ensure accurate system updates * Track Information Management Division (IMD) cyber-related training requirements and update staff profiles within ATCTS (Army Training Certification Tracking System) to ensure compliance * Perform other duties as assigned. Regular and reliable attendance is required to fulfill the essential functions of the position Responsibilities Skills & Experience The Senior PC Maintenance Technician must have: * Active Tier III Public Trust clearance or ability to obtain one * 5 years of relevant experience supporting enterprise or DoD IT environments * Demonstrated experience installing, configuring, and troubleshooting computer hardware, operating systems, and peripherals * Experience with IT service management and ticketing systems * Strong customer service skills with the ability to communicate effectively with end users and stakeholders * Ability to work independently and as part of a team in a structured, regulated environment * Familiarity with DoD IT policies, training systems, and compliance requirements Education & Certifications The Senior PC Maintenance Technician must have the following: Required * High School Diploma or GED * IAT Level I certification in accordance with DoD 8570/8140 requirements (e.g., CompTIA A or Security) Benefits * Medical, dental, vision, disability, and life insurance * Flexible Spending Accounts * 401(k) * PTO * Paid Parental Leave * Tuition reimbursement * Paid federal holidays Security Clearance Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information. Physical Requirements Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary. Company Summary Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer. Our service commitment is simple - "Quality IT Solutions On Time & On Budget." Company Employment Statement Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics. Posted Salary Range USD $55,000.00 - USD $62,000.00 /Yr.bfb3568a-762b-4989-884b-a9682aa104ca
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