Job Description

Job Description

Job Title: Concierge Primary Care Nurse

Location: Wellesley, MA

Job Type: Full-time, On-site (M-F 8:30 AM – 5:00 PM; includes 30 min paid lunch)

Salary: $50.00 - $55.00 per hour (commensurate with experience)

Company Overview:

Synergy Private Health is a premier health and wellness concierge medical practice that emphasizes a positive, team-based culture and growth mindset amongst our staff. In our luxury spa-like facility in Wellesley, you will work directly with patients and members of our exceptional team, including some of Boston’s top physicians, while supporting our mission of delivering personalized, integrative primary care with empathy and excellence. Learn more about us at Synergy Private Health.

Position Summary:

In this unique position, you will engage in all aspects of patient care including before, during, and after-visit clinical work; phone triage; providing support to our physicians and advanced practitioners; administering vaccines; performing phlebotomy; advising on medication instructions; and assisting with clinical and administrative nursing tasks. Critical to this role is strong communication and strong collaboration with patients, providers, and other members of our team. At least 5 years of experience and exceptional skill in outpatient primary care is required.

Key Responsibilities:

Patient Care:

• Administer medications, vaccines, injections and treatments as directed by physicians
• Perform phlebotomy and prepare specimens for lab collection
• Perform ear lavage, hearing tests, and InBody analyses, and other clinical tasks
• Provide patient education including home injection instructions
• Greet and escort patients to examination rooms
• Obtain and document patients’ medical history, vital signs, and EKGs when needed.
• Assist healthcare providers during examinations and minor medical procedures.

Triage Responsibilities:

• Evaluate acuity and prioritize clinical messages and inquiries from patients via various communication platforms (phone, email, chart, secure text messenger).
• Address clinical questions within your scope and respond in a timely manner, ensuring compassionate care.
• Collaborate with the clinical team to provide optimal patient care.
• Queue orders for provider review, including referrals, lab orders, and prescriptions.

Clinical and Administrative Support:

• Prepare and maintain examination rooms with necessary supplies and equipment.
• Complete nursing administrative tasks such as preparing patient letters, prior authorizations, forms
• Assist with coordination of care with external providers.
• Perform all tasks with attention to detail, to patient privacy, and to HIPAA compliance

Education and Patient Training:

• Provide patients with information on medications, treatment plans, and preventive care.
• Assist with medication education and training for patients on injectable medications and medical devices (e.g., GLP1 injections, B12 injections, CGMs).

Compliance and Quality Assurance:

• Adhere to healthcare regulations and maintain compliance with privacy laws.
• Participate in quality improvement initiatives and ensure adherence to practice protocols.

Qualifications:

• Education: Nursing school degree; must be a Registered Nurse in Massachusetts. Experience: Minimum of 5 years nursing experience in a primary care environment
• Proficiency in EPIC is required.

Skills and Abilities:

• Excellent customer service and outstanding communication skills (written, verbal, electronic, in-person).
• Ability to handle sensitive information discreetly and professionally.
• Proven ability to multitask effectively and work independently and as part of a team.
• Strong organizational and relationship management skills, with the ability to adapt in a dynamic environment.
• Proficient with Microsoft Office, EPIC, and web-based communication platforms.

Benefits:

• Medical health insurance (family plan option available)
• Dental, life, and short-term disability insurance available
• Generous PTO, including vacation, sick days, and bereavement time
• 12 paid holidays and catered weekly lunches
• 401(k) with matching
• Continuing education credits (CME: 2 days up to $1,000)
• Opportunity for merit-based and cost-of-living increases with annual performance reviews
• Employee assistance program
• Free parking

Application Process:

If you are passionate about providing exceptional patient care and are looking for a rewarding opportunity in a beautiful and collaborative environment while working amongst other high performers, we encourage you to apply.

Note: This position requires on-site work at our practice in Wellesley

Job Type: Full-time

Pay: $50.00 - $55.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Nursing: 5 years (Preferred)

Ability to Relocate:

• Wellesley Hills, MA 02481: Relocate before starting work (Required)

Work Location: In person

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