Job Description

East Bay BMW Location: 4350 Rosewood Dr, Pleasanton, California 94588 Summary: Responsible for answering and directing incoming phone calls. Assists with filing, reconciling phone calls, keeping call logs updated, taking messages and communicating efficiently to staff, assist with other duties when needed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities may include the following: Answers incoming calls in a courteous and professional manner. Takes accurate messages. Directs calls to the appropriate department or person. Greets customers as they enter the dealership showroom. Directs customers to the appropriate department or person. Maintains CSI at or above company standards. Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5+ years Education/Experience: Previous Customer Service or administrative experience in a high volume environment desired. Strong organizational skills and interpersonal skills required. Certificates and Licenses: o Valid Driver’s License o Automobile Salesperson License Computer Skills: Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel. Environment Demands: Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. The Guest Services Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $21.00. Bonus range $0 to $125 based on store performance. Please click here to view the CPRA Job Applicant Privacy Notice: CPRA Job Applicant Privacy Notice ( Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit Hendrick Automotive Company

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