Job Description

Job Description:

The Public Safety Dispatcher, under general supervision and according to established policies and procedures, provides a safe and secure environment for all persons on premises by providing security related communication, documentation, and security systems monitoring along with security officer dispatch services.

Essential Functions

• Promotes the mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Communicates and dispatches Security Officers to needed locations, monitors radio activity, and works with hospital operators to dispatch security personnel to the appropriate locations.
• Maintains awareness of the environment and observes potential security risks, taking appropriate action to prevent or suppress activity which poses a safety hazard to persons and/or property.
• Assist patients, guests, and staff by providing general information, access control, and checking badges and passes to prevent unauthorized entry. Also checks packages being brought into or removed from the hospital.
• Performs public service duties such as escorting patients, guests, or employees; assisting people locked out of vehicles or rooms; opening or locking doors; and providing battery boosts.
• Patrols parking and campus for safety hazards, prepare reports documenting all parking violations, safety hazards, repair requests, and the like.
• Monitors security and fire equipment such as alarms, surveillance video, and the like. Acts as a system administrator for the facility access control system, adding, changing, or removing access as needed, and initiating lockdown procedures when required.
• Maintains knowledge of safety and emergency preparedness plans and response, including performing roof clearance assessments prior to helicopter arrival and assessing hospital rooms for hazards for patients with suicidal or behavioral concerns.

Skills

• Verbal and written communication skills to compose complete, coherent, and concise reports.
• Analytical and observational ability to recognize suspicious behavior, criminal activity, and potential safety hazards.
• Ability to communicate effectively and diplomatically within a multi-functional team in a fast-paced environment.
• Strong organizational skills and attention to detail.

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