Job Description
POSITION SUMMARY:
Provides services as a Public Safety Officer within BMC Department of Public Safety to provide police, security, parking, transportation and control center services as necessary. Ensures consistent and safe service delivery throughout the medical center involving all members’ institutions. Utilizes the medical center’s core values as the basis for decision making and to facilitate the medical center’s mission.
Position: Public Safety Officer-19
Department: Public Safety
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Performs daily Operational Functions upon request by the Public Safety Supervisor or the Public Safety Desk Officer to ensure that BMC’s operational needs are met in as efficient a manner as possible.
Responds immediately and appropriately to all stat requests for assistance issued by the Public Safety Desk Officer.
Responds immediately and appropriately to all emergency, contingency, or disaster situations.
Responds as soon as possible to all calls assigned by the Public Safety Desk Officer.
Documents all incidents responded to and informs Public Safety Desk Officer of all actions taken.
Completes all incident reports in an objective manner, writes in a clear and legible style and submits all incident reports and accompanying documentation to the Public Safety Desk Officer prior to departing from BUMC at the end of the shift.
Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the community we serve.
Investigates all reports of suspicious activity, persons, hazards or risk and takes the necessary steps to mitigate risk to patients, visitors and staff.
Investigates reports of nefarious or criminal activity including but not limited to: Larceny, burglary, threats or assault. Takes appropriate actions to protect and process evidence, interview witnesses, victims and persons of interest, interrogate suspects and document findings.
Takes appropriate police actions (sworn Officers) when necessary, appropriate or mandated, based on training procedures and legal requirements.
Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons.
Provides escorts to patients, visitors, employees, staff and students in order to ensure the safety of the requester in accordance with BMC policies and procedures.
Patrols BMC property and grounds, documents all deficiencies and/or violations of policy.
Ensures that only authorized vehicles are allowed access to parking areas controlled by BMC and documents all violations of parking policy.
Provides Access Control in order to ensure that all persons and/or property entering or exiting BMC are in compliance with medical center policies and procedures.
Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner.
Performs Public Safety Desk Officer Duties as assigned by the Operations Supervisor/Manager to ensure that operations of the department run in an efficient, effective and professional manner.
JOB REQUIREMENTS
EDUCATION:
HS Diploma required; A.S. in Criminal Justice or equivalent preferred
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Must meet the requirements set forth by the Massachusetts State Police and/or Boston police to be appointed as a “Special State Police Officer” in accordance with the requirements in the Massachusetts General Laws, Chapter 22C Section 63 or “Special Officer” in accordance with Boston Police Department Rule 400.
CPR certification in accordance with Special Police Officer requirements
Must be able to obtain and maintain a Firearms Identification Card or License to carry a firearm in Massachusetts in accordance with the equipment policy, if needed
Must possess and maintain the ability to legally operate a motor vehicle in the state of Massachusetts.
EXPERIENCE:
6 months to 1 year preferred Security and Customer Service Experience
KNOWLEDGE AND SKILLS:
Detailed in responsibilities and duties
Equal Opportunity Employer/Disabled/Veterans
#J-18808-Ljbffr Boston Medical Center
Job Tags
Full time, Immediate start, Shift work,