Job Description

SUMMARY OF RESPONSIBILITIES

The Program Manager is responsible for leading highly technical cross-functional teams through a structured process from conceptualization to commercialization to execute a variety of project types such as new product development or product enhancements. The Program Manager is responsible for leading a core team to successfully execute multiple projects within a portfolio area. This includes managing budgets, resources, and aligning stakeholders.

ESSENTIAL DUTIES AND FUNCTIONS

• Ensure alignment of project management deliverables to corporate objectives, driving efficiency and continuous improvement throughout assigned portfolios.
• Manage programs using a structured Phase Gate product development methodology which includes understanding of ISO, GMP, and FDA regulations, and which includes familiarity with Go-to-Market strategy development for Commercialization readiness.
• Utilize project management tools to drive consistent collaboration and coordination with various business functions and to track progress and provide status reports to the Director of Integrated Portfolio Management.
• Leverage new and diverse approaches to improve project velocity and desired results.
• Leading a core team comprised of functional representatives across the organization such as R&D, Operations, Product Management, Regulatory and Quality, among others depending on the program.
• Drive overall programs within the standard design control framework.
• Coordinate cross-program activities to ensure synergies and standard work.
• Proactively track and mitigate risk and resolve issues that arise through product development.
• Publishing program data to ensure compliance with core processes. This includes project plans, protocols, reports, etc.
• Create and effectively communicate plans and decisions with key stakeholders at all levels of the organization.
• Stay abreast of program management and governance best practices.
• All other duties as assigned.

POSITION REQUIREMENTS:

• Bachelor’s degree in business or related field with focus on program management.
• 5-7 years’ experience in managing or leading projects in the biotech, clinical diagnostics, or medical device industry preferred.
• Ability to influence others through effective communication both written and verbal.
• Experience with fostering team culture through accountability and transparency.
• Ability to solve complex problems by thinking innovatively to develop solutions.
• PMP certification or equivalent also preferred.

REQUIRED COMPETENCIES:

Accountability

• Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department and organization.
• Takes responsibility for all work activities and personal actions.
• Manages time and stays on schedule with deadlines.
• Follows through on commitments and implements decisions that have been agreed upon.

Customer Focus

• Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
• Responds to inquiries in a timely, service-oriented manner.
• Consistently delivers what the customers or team expect.
• Demonstrates a sense of urgency in serving a customer or product.

Professionalism

• Upholding generally accepted social and ethical standards in job-related activities and behaviors. Maintaining a positive attitude in the workplace.
• Recognizes company values and principles in daily work.
• Follows organizational policies, guidelines, and practices.
• Models honest, fair, and ethical work practices by avoiding any potential unethical business situations or conflicts of interest.

1. Quality Orientation

• Setting high standards regarding his/her work and working environment; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
• Demonstrates ability to provide quality work while following documents and procedures.
• Demonstrates high performance in a quality minded setting.
• Ability to complete tasks efficiently while always maintaining quality.

Team Focus

• Establishes high standards, and exhibits collaborative, team focus in supporting overall team goals. Recognizes the importance of continuous learning and demonstrates appreciation for team and self-development. Takes opportunities to increase knowledge of relevant job skills for the betterment of the team. Provides cross training, instructions and constructive feedback to peers when appropriate and encourages team members and steps in to help in times of challenge.
• Provides input in meetings and on projects or work tasks based on personal expertise and views.
• Seeks input from others when working towards common goals.
• Recognizes areas of improvement in one's own work as well as how the team functions together.

TECHNICAL COMPETENCIES:

• Experience with conducting market research to assess needs of the target market to aid in conceptualization of new products.
• Exceptional critical thinking skills to understand market needs and develop customer-based strategies and collateral to maintain and grow market share.
• Outstanding communication skills and ability to collaborate with internal stakeholders and solicit appropriate opinions.
• Ability to objectively prioritize internal and external feedback and expedite corrective actions to achieve project goals.

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