IT Manager Job at Florida State University, Tallahassee, FL

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  • Florida State University
  • Tallahassee, FL

Job Description

Job Title: IT Manager

Location: Tallahassee, FL

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 57589
Department

This position is within FSU’s Department of Information Technology

ITAPP is a technology collaboration program that involves a unique partnership between member FSU units and ITS. ITAPP was introduced to help departments of various sizes overcome the challenges of managing computing and other technology resources. Using the /TAPP model, each unit maintains ownership of its IT resources but collaborates with ITS to manage their IT environment and plan future IT priorities and strategic directions.

Responsibilities

College of Motion Picture Arts and ITS-ITAPP Dual reporting role partnership delivering advanced information technology services to support the mission of the College of Motion Picture Arts. Reports to ITS to manage IT services for the College of Motion Picture Arts, consolidate services, and leverage centrally funded/managed systems and personnel.

Serves as Information Technology expert and manager for the College of Motion Picture Arts (CMPA). Supervises the CMPA IT Support specialist. Reports daily to the Dean of the College, and is responsible for planning, system implementation, and providing solutions to complex technology problems. Manages and supports the College's computing facilities, computing systems, databases, software & licensing, audio visual, and multimedia. Primarily supports and manages macOS systems for faculty, staff, labs, and studios. Provides management and support for Windows PS systems in labs and studio, while providing hands-on support for server and storage systems. Develops and implements new technology solutions to support improved teaching and business practices. Conducts planning, and programming, and provides advice, and guidance as necessary in regard to technical support as necessary. Plans and designs new specialized computing technologies for filmmakers and digital effects artists. Plans and deploys classroom video conferencing solutions. Manages, installs, troubleshoots, and provides consultation for unreal engine. Continues to engage in daily contact with students, faculty, and staff as necessary.

Liaison to Information Technology Services (ITS). This position will leverage and work with existing IT systems and services managed by ITS, such as virtualization technologies, Active Directory, SharePoint, network management, e-mail, file storage, and workstation/lab support. Collaborates with ITS Computing Technology Services to develop workstation support processes and procedures. This position will test and evaluate unique/specialized technologies for teaching motion picture arts. Responsible for managing and maintaining specialized hardware and software.

Serves as the IT project manager for the College. Consults with the Dean of the College on strategic planning and determining budgeting needs of the IT department. Provides advice and recommendations to faculty who are dedicated to the art of filmmaking. Researches, evaluates, and selects IT equipment and services. Provides consulting assistance to faculty and staff in the development of new/improved teaching, research, and business capabilities.

Create reports and works with ITS to assess IT needs of the departments to track progress and demonstrate the value of the ITAPP partnership. In collaboration with the Dean of the College, determines and documents policies and procedures and oversees the implementation and enforcement of policies.

Assists the department with the inventory tracking of IT equipment. Maintains access to confidential information. Interprets and applies university connectivity, security, and accessibility procedures. As Information Security Manager ensures the department follows FSU's security policies, procedures, and recommended best practices. Authorizes user access to the College of Motion Picture of Arts systems and information. Serves as liaison to other offices on campus regarding IT needs.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and four years' experience or high school diploma or equivalent and eight years of experience. (Note: or a combination of appropriate post high school education and experience equal to eight years.

Preferred Qualifications

Experience providing IT consulting services

Experience mentoring and leading people

Experience working with vendors and reviewing technology proposals

Experience supporting Windows workstations in an academic or business environment

Experience supporting Unreal engine or other game design software in an academic or business environment

Ability to manage objects, users, and permissions in Active Directory

Experience supporting Audio Visual systems and projectors

Experience supporting the entire Apple product line to include computers, iPads, and iPhones

Experience supporting Auto Desk products

Experience supporting VoIP phones/end-user devices. Avaya IP desk-phone knowledge is preferred

Experience using remote assistance tools/solutions to support end-users

Experience setting up printers on both Mac and Windows systems

Meticulous record-keeping with computer systems

Ability to support diverse groups of people within a University environment (i.e., students, research professionals, faculty, and staff)

Experience with public speaking and giving presentations

Experience with life cycle replacement

Experience creating and managing IT project plans

Basic understanding of storage solutions and technologies

Familiar with networking/telecommunications principles and concepts

Experience documenting processes and systems (new and existing)

Experience with AV and lecture capture technologies

Familiar with Distance Learning technologies

Helpful

The ideal candidate for this position should be an IT generalist with leadership capabilities to provide management and guidance. Excellent customer service and communication skills are a must.

Typical daily activities of an ITAPP manager include:

  • Avoid duplication of effort by leveraging centrally managed IT services and solutions already
  • provided by ITS and FSU
  • Support for specialized and mission-unique computing applications/programs
  • units in developing an overall strategic direction for IT services and management
  • IT consulting and project planning
  • Avoid duplication of effort by leveraging centrally managed IT services and solutions already provided by ITS and FSU
  • Support for specialized and mission-unique computing applications/programs
  • units in developing an overall strategic direction for IT services and management
  • IT consulting and project planning
  • IT lifecycle planning, asset management, and budgeting
  • Server and system administration and support
  • Working closely with ITS subject matter experts
  • Assisting with IT security and disaster recovery planning
  • Explore new or innovative ways where information technologies can help achieve educational, research, and business goals.
  • IT lifecycle planning, asset management, and budgeting
  • Server and system administration and support
  • Working closely with ITS subject matter experts
  • Assisting with IT security and disaster recovery planning
  • Explore new or innovative ways where information technologies can help achieve educational, research, and business goals.

During the first 60-90 days:

The person selected for this job opportunity will learn about ITAPP and become familiar with the College of Motion Picture Arts. The College is constantly expanding or improving its teaching operations, and this position will play a key role in facilitating the mission of preparing graduate and undergraduate students for successful careers in the motion picture industry.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses. FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check .

This position is open until filled.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: .

Job Tags

Full time, Temporary work, Part time, Remote job,

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