Job Description

Job Description

Job Description

Rezolve Ai (NASDAQ: RZLV), is redefining retail with cutting-edge AI solutions that transform the shopping experience. As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of GroupBy and Bluedot, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.

The Enterprise Salesforce Administrator is responsible for the ongoing optimization, scalability, and governance of Rezolve’s global Salesforce environment across Sales, Service, and Revenue Cloud. This individual will act as the platform owner and key decision-maker for Salesforce operations, working cross-functionally with Finance, Billing, IT, and Sales Operations to ensure business continuity, automation excellence, and continuous improvement.

• Expected Mindset and Attributes
• Operates with an entrepreneurial and ownership mindset—thrives in ambiguity and takes initiative to solve problems without waiting for direction.
• Acts as a trusted advisor to business leaders; comfortable making platform and process recommendations.
• Passionate about continuous improvement, automation, and user experience.
• Excellent communicator capable of aligning diverse stakeholders and driving adoption.
• Bachelor’s degree in a STEM field (Computer Science, Information Systems, Engineering, or related discipline) is preferred

• Own end-to-end Salesforce administration across Sales Cloud, Service Cloud, and Revenue Cloud.
• Implement, maintain, and optimize automations using Flows and declarative tools (no code-first mindset).
• Lead configuration and system enhancement initiatives, including fields, objects, validation rules, page layouts, permissions, and data schema management.
• Manage DevOps and release cycles using Salesforce best practices for testing, change control, and deployment.
• Partner with stakeholders to translate business requirements into scalable, secure, and compliant technical solutions.
• Ensure system integrity through ongoing data hygiene, user management, and role/permission audits.
• Support integration and alignment between Salesforce and key systems (finance, billing, marketing automation, customer support).
• Lead documentation, training, and change management efforts to drive adoption and operational excellence.
• Drive proactive platform improvements—identifying issues, proposing solutions, and executing with minimal oversight.
• Collaborate with vendors (e.g., Cloud Orca) and internal IT to maintain performance, resolve issues, and plan long-term architecture evolution.
• Partner with leadership to design and deliver reporting and dashboards that support strategic decisions and performance tracking.
• Design, implement, and maintain integrations between Salesforce and key sales and operational systems (e.g., Netsuite, Gong, Hubspot, AmpleMarket, Docusign, Freshservice, etc)
• Oversee user onboarding, data quality, and ongoing system hygiene (deduplication, field rationalization, role alignment).
• Manage third-party applications and integrations (MSFT, Slack, Zendesk, etc.) in coordination with IT.

Certification Requirements

Required: Salesforce Advanced Administrator Certification.

Bonus: Salesforce Revenue Cloud Consultant Certification.

Highly Preferred: Salesforce Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, Technical Architect, or Platform Developer I

certifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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