Job Description

Salary: $16.00 - $17.00 Hourly Location : Lebanon, IL Job Type: Full-Time Staff Job Number: 202500031 Department: Operations Division: Information Technology Opening Date: 05/19/2025 FLSA: Non-Exempt McKendree University, located in Lebanon, IL and home of the Bearcats, invites qualified applicants to join our team. McKendree University offers a competitive compensation and benefits package and the opportunity to influence the future leaders of tomorrow. The mission of McKendree University is to provide a high-quality educational experience to outstanding students. We guide our students in the pursuit of academic excellence, which will prepare them for leadership roles in our society. To achieve this end we encourage broader vision, enriched purpose, engagement with community, commitment to responsible citizenship, openness to new ideas and dedication to lifelong learning. In keeping with our history and traditions, we provide our students with a rigorous, broadly based liberal arts curriculum joined with specialization in a specific discipline. Position Summary and Key Responsibilities The Helpdesk Technician works collaboratively with other members of the Information Technology team to provide IT solutions in support of faculty, staff, and students. This role provides basic, entry-level support by addressing issues submitted through the ticketing system, as well as the IT support phone line. This position provides a great opportunity for an entry-level IT professional to learn basic support functions, as well as offer exposure to higher level systems. Key Responsibilities: Provides first-level support for end users via phone call, email, or ticket Provides troubleshooting assistance to end-users with a high standard of quality and in a timely manner Diagnoses and resolves issues with systems like access management, Office 365, telephone services, and print management Provides follow-up and responds to tickets with informative responses to the end user Escalates tickets and phone calls to appropriate personnel for assistance Documents incidents and changes when appropriate Assists with other projects as assigned by supervisor Qualifications Required Qualifications: 2-year degree in MIS, Computer Science, or a related field 2 years of Helpdesk experience in lieu of 2-year degree Experience supporting software, printers, or other business systems Required Knowledge, Skills, and Abilities: Knowledge of standard operating systems for PC and Mac computers Excellent written and verbal communication skills Excellent customer service skills Understands confidentiality with business and technical users at all levels of the university Strong analytical, problem-solving skills and ability to apply skills while working independently Preferred Qualifications: 4-year degree in MIS, Computer Science, or a related field 2+ years of prior experience working in a help desk environment Work Conditions Office environment with routine walking to other campus buildings and offices; normal business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.; occasional evenings and weekend commitments. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Required Application Materials Cover Letter Resume/CV Equal Opportunity Employer McKendree University is committed to a policy of equal opportunity and prohibits discrimination on the basis of race, color, religion, sex, national origin, age, disability, veteran status, and other statuses protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination. McKendree offers a competitive benefits package to our full-time employees including health care, dental, vision, 403(b) deferred compensation retirement plans with matching contributions, and flexible spending accounts. life insurance, and 11 paid holidays. Full-Time faculty and staff also enjoy:

• FREE tuition upon hire! Spouses and dependents under the age of 26 are also eligible for free undergraduate level courses.
• Complimentary or discounted tickets to our premier performing arts venue, presenting world class dance, drama, classical music and jazz.
• Complimentary tickets for Athletic events.
• Free birthday meal at 1828 Cafe.
• Discounts at the McKendree University Bookstore and so much more.

To learn more details, review our McKendree College

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Afternoon shift, Monday to Friday,

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