Job Description

Overview Bosch, Thermador & Gaggenau Home Appliance Service Technician – Minneapolis, MN | Full-time Join to apply for the Bosch, Thermador & Gaggenau Home Appliance Service Technician role at BSH Home Appliances Corporation – North America. Your Responsibilities Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region. Troubleshoot and diagnose mechanical and electrical issues and rectify as required. Communicate clearly with customers and provide a positive service experience. Advise customers on the correct operation of their products to enable them to utilize the appliances correctly. Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided. Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage. Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation. Ensure every job is completed with care, professionalism, and safety in mind. Your Profile High School Diploma or GED equivalent with 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades. Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service. Provide updates and progress to manager on service requests. Proficient in Microsoft Office, including Outlook. Solid diagnostic, troubleshooting skills and proficient in basic math. Customer-first mindset and strong professional communication and written skills. Ability to explain repairs to customers in a logical manner. Must be a self-starter and able to work independently with minimal supervision. Ability to maintain a company provided vehicle. Valid driver’s license and acceptable driving record. Ability to lift to 50 pounds or more. Your Pay & Benefits The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document. Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire Eligible to participate in the 401(k) plan, with a fully vested 100% employer match on the first 4% of compensation contributed by employees Annual employer funded profit sharing dependent on company profitability Wellness program participation and potentially lower medical care premiums Paid vacation and leave benefits as described in the posting Employee, friends, and family discount program for company products Company-provided training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions Further information Please visit career.bsh-group.com to learn about what makes BSH a Top Employer. BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential – EOE / AA Employer. This position is eligible for the Employee Referral Bonus program. We participate in E-Verify. #J-18808-Ljbffr BSH Home Appliances Corporation - North America

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