Job Description

Job Description

Job Description

Description:

About the Role

We’re looking for a hands-on, high-accountability HVAC Service Manager to lead our service department. This leader will set high standards for performance, professionalism, and customer communication—ensuring every technician delivers consistent, top-tier service.

You will be responsible for the growth, structure, and operational excellence of the service department, including people development, financial performance, customer satisfaction, and adherence to standardized maintenance procedures.

Why Join Us

This is an opportunity to take ownership of a service department ready for transformation . You’ll have the autonomy to build systems, raise standards, and leave a lasting impact on the company’s culture, customer experience, and bottom line.

Anctil has been a fixture in the greater Portland area since 1976. From installing brand-new furnaces in vintage Portland homes to repairing and maintaining commercial HVAC systems, our experienced, highly skilled employees work closely with our customers to understand each client’s budget, space, and comfort requirements, so we can build the right solution for any home or business.

At Anctil we pride ourselves on our exceptional culture, we work hard, take pride in our work, and enjoy what we do. We have employees and customers that have been with us for over 30 years, and we think that says something about who we are.

By hiring the best talent, we can provide the best service to our highly valued customers, as we continue to grow and support each other and our PNW communities.

Core Values

• Integrity: Doing the right thing, even when no one is watching.
• Craftsmanship: We are professionals dedicated to mastery, at work and in life.
• Well-being: Commitment to a safe and healthy work environment.
• Teamwork: We are united in our efforts to serve each other and our customers.
• Growth Mindset: Relentless drive to better ourselves and our company.

Key Responsibilities

Leadership & People Development

• Build, develop, and lead a high-performing service team.
• Hire, coach, and retain team members aligned with our core values and standards.
• Conduct regular performance reviews, recognize achievements, and address performance issues directly.
• Review individual KPIs regularly to ensure productivity, efficiency, and profitability goals are being met.
• Maintain appropriate staffing levels through proactive recruiting and succession planning.
• Establish and monitor career development plans for technicians and team leaders.
• Coordinate with HR to ensure all licensing, CEU tracking, and reporting requirements are current.
• Lead weekly technical and safety training sessions to strengthen technical expertise, consistency, and the team bond.

Customer Service & Quality Control

• Reinforce and uphold high standards for customer service and communication across the department.
• Perform field visits to ensure planned maintenance and service work meet company standards.
• Resolve escalated customer issues quickly and fairly, aiming for win-win outcomes.
• Support after-hours service operations as needed.
• Champion a culture of accountability and professionalism in all customer interactions.

Operational Excellence & Department Performance

• Take ownership of the department’s financial and operational performance.
• Track and manage KPIs including labor productivity, response time, efficiency, and profitability.
• Ensure consistent use of standardized planned maintenance checklists and service procedures.
• Work with dispatchers to optimize scheduling and manpower utilization based on seasonality.
• Document, refine, and enforce department processes and policies for consistency and compliance.
• Drive full adoption of field service and reporting software to improve visibility and communication.
• Monitor customer equipment remotely and proactively address performance issues.

Sales & Business Support

• Partner with the PM sales team to ensure new maintenance agreements are priced accurately and profitably.
• Review existing agreements for profitability and performance improvements.
• Support the estimating process for large or complex service opportunities.

Required Qualifications

• 7+ years of HVAC service experience, with at least 3 years in a leadership or management role.
• Strong technical knowledge of commercial/industrial HVAC and refrigeration systems (racks, markets, restaurants, and C-stores).
• Proven ability to develop technicians, enforce standards, and improve departmental structure.
• Exceptional communication and problem-solving skills.
• Demonstrated success managing service operations for productivity and profitability.
• 06A Washington HVAC License and/or LEB Oregon HVAC License required.

Personal Characteristics

• Demonstrates and enforces safe work practices.
• Approachable, calm under pressure, and highly dependable.
• Holds self and others accountable to high standards.
• Genuinely cares for customers and team members.
• Quick to jump in and help, regardless of the task.
• Solution-oriented, innovative, and always looking for better ways to serve customers and improve profitability.
• A strong influencer who leads by example.

What We Offer

• Competitive compensation package with performance-based incentives.
• Health, dental, and vision, life insurance, Short- and Long-Term Disability insurance coverage, as well as the opportunity for an FSA or HSA.
• $30,000 company paid life insurance plan.
• Ongoing training and professional development opportunities.
• Robust EAP Program.
• Supportive and collaborative team environment.
• Opportunities for advancement within the company.
• Paid time off based on industry experience as well as 7 paid holidays.
• Bereavement Pay
• Industry Leading 401k program with up to 4% company match.
• Pet Insurance
• Identity Theft Insurance
• Legal Assistance

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