Job Description

Job Opportunity

Duration: 6 months contract, chances of extension up to 18 months

Job Description: Interviews: Panel Interviews through Teams Meeting; 45 minutes approx. Interviews will be scheduled between 7:00 AM 9:30 AM CST as this role is a crossover with Poland and Italy Team and will allow managers from these countries to participate accordingly. Daily Work Schedule Expectations 7:00 am to 3:30 pm Central Time, Monday to Friday

Top 3 5 Skills Needed for each role:

• Italian language speaking in a professional business environment
• Polish language speaking in a professional business environment
• HR experience, preferably in a call center type environment
• Customer Service experience

Be sure they are strong interpersonal, collaborate and team building spirits as this is what the team looks for overall in addition to the skill sets listed below. Looking for energetic, hungry individuals, open to learning and able to take initiative; asking questions as needed; ownership of the role.

Job Description

HR Connect is the name for our central HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs. This role would be based out of North Chicago, Illinois and have responsibility for Poland and Italy as part of our Europe, Middle East and Africa team. This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

Responsibilities

• Answers general questions and redirects misplaced calls
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
• Guides HR Employee Self-Service and Manager Self-Service transactions
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
• Inputs data into Workday to transact on customer requests
• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
• Works closely with local Business Human resources partners to resolve cases and continually process improve
• Documents all employee inquiries, issues, and transactions in case management tools as required (i.e. Service NOW and Workday)
• Participates in continuous improvement workshops and projects as requested
• Participates in ad hoc projects as required

Qualification Requirements

• Fluent in Italian that can be used in a business environment
• Fluent in Polish that can be used in a business environment
• High School Diploma or GED Equivalent.
• 1+ years' experience within Human Resources.
• 1+ years' experience in customer service.

Preferred Qualifications

• Strong customer service and interpersonal skills
• Familiar with HR service and processes as well as HRIS tools and systems
• Able to navigate computerized data entry systems and other relevant applications
• Able to follow standard procedures and processes
• Able to escalate issues timely to the right group
• Ability to handle confidential and sensitive information

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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