Job Description

Job Description

Job Description

As the Hotel Assistant General Manager, you will play a pivotal leadership role in ensuring the hotel's daily operations run seamlessly. With minimal supervision, you will exercise independent judgment to optimize operations while upholding our vision, mission, and values. This self-starter position requires 24-hour availability and a commitment to delivering exceptional guest experiences through effective team leadership and operational management. Responsibilities:

• Promote and market the hotel to drive business growth while maintaining brand integrity.
• Planning maintenance work, events, and room bookings
• Handling customer complaints and queries
• Train, mentor, and supervise staff across various departments to ensure alignment with organizational standards.
• Handle guest complaints and queries promptly and professionally to uphold service excellence.

• Strong interpersonal, problem-solving, and project management skills.
• High school diploma or GED; one to three years of relevant experience or equivalent education and training.
• Ability to read, write, analyze, and interpret business correspondence, general business periodicals, professional journals, technical procedures, or governmental regulations
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must occasionally lift and/or move up to 25 pounds

Extended Stay America Fenton - St. Louis

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