Job Description

Job Description

Job Description

We are offering an exciting opportunity in the Investment Management industry, based in Ft. Worth, Texas. We are in search of a Help Desk Analyst III, who will bring expertise in handling customer inquiries and maintaining customer records. This role will involve working with a variety of software and systems, including but not limited to Windows 10/11, Apple MAC, iOS, Android, and Microsoft Office 365.

Responsibilities:
• Provide exceptional help desk support to a global user base, with a focus on financial services
• Utilize Microsoft Office 365 and related SaaS applications for administrative purposes
• Leverage knowledge of Cisco Anyconnect, Zscaler, or similar SASE tools to ensure secure, seamless connectivity
• Offer mobile device support, ensuring seamless user experience across various platforms
• Utilize basic networking and hardware knowledge to troubleshoot and resolve issues
• Support the use of video conferencing tools for internal and external communication
• Manage cloud storage and support, ensuring data integrity and accessibility
• Employ excellent multitasking skills to handle multiple tasks and prioritize under pressure
• Utilize ServiceNow or other ticketing systems to track and resolve user issues
• Continuously maintain and update customer credit records with high accuracy• Candidate must possess a bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in a similar role, specifically as a Help Desk Analyst, is required.
• Proficiency in Active Directory management is essential.
• Experience with Windows 11 operating system is necessary.
• Familiarity with Microsoft Office 365 and its related applications is required.
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Strong communication skills to interact with team members and provide clear instructions to non-technical personnel.
• Ability to work independently, as well as part of a team, and manage multiple tasks simultaneously.
• High level of attention to detail and organizational skills.
• Demonstrable commitment to maintaining the highest standards of customer service.
• Willingness to stay updated on the latest industry trends and technological advancements.
• Previous experience in the Investment Management/Companies industry will be considered an asset.
• Ability to work flexible hours, as Help Desk support may be needed outside of regular business hours.

Job Tags

Flexible hours,

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