Job Description

Monitor and detect potential fraudulent activities in a timely and effective manner. Analyze and detect fraud trends, patterns and common points of compromises on portfolios to mitigate exposure to risk through implementation of preventive actions. Responsibilities: Daily monitoring of monetary and non-monetary transactions for potential fraud. This may include: Numerous real-time queues, for the prevention and detection of card fraud using case management /alert system. Channel reports or tools to detect any unusual activity or fraud pattern Out-of-band reports generated different Applications Often Tags and identify Possible fraud Patterns Always reviews numerous real-time alerts and non-realtime, for the prevention and detection of card fraud, ACH fraud, IVR, Personal & Business online banking. Always performs outbound call backs for the following scenarios: verify transactions with high amounts, anomalies in the fraud alerts outside customer's normal behavior, etc. Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact. Processes all disputes according to regulatory guidelines Adheres to all rules and parameters set by the Fraud Prevention unit, Risk Management and Security Areas. Provide daily case information for further analysis and investigation. Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner. Keep abreast of Fraud trends that impact financial payment industry. May represent Fraud Operations in cross-functional initiatives to proactively prevent fraud. Maintains or exceeds established standards for customer service. Demonstrated ability in leading root cause analysis Strong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas required Ability to organize/manage multiple priorities and projects Ability to develop effective working relationships, internal and external to Fraud, Claims and Disputes Must be adaptable to changing work priorities to address fast-moving fraud trends Minimum Education and/or Certifications Requirements: Associate Degree or equivalent of experience Minimum Work Experience Requirements: One year of banking experience. Ability to multi-task, conflict management, and telephone etiquette Experience in a card payment or loss prevention environment preferred. Flexible schedule to work nights, holidays and weekends Technical and/or Other Essential Knowledge: Fluency in Windows Operating Systems Fluent knowledge in Windows Office: Outlook, Excel, Word and Powerpoint Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools Basic eCommerce specific to banking portals, online authentication, identity and fraud protection highly desired Amerant

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