Job Description

Overview At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it. Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all. Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more. Be a part of a team transforming lives and supporting dreams every day! Job Summary The Manager, Training Programs leads the planning, execution, and oversight of organizational training programs / initiatives that equip clinical staff with the knowledge, skills and resources to deliver high quality, patient-centered care. This role is responsible for managing a team of trainers, driving program effectiveness, aligning training strategies with business goals, and ensuring compliance with regulatory standards. Duties & Responsibilities Training Oversight: Acts as a strategic partner to leadership in assessing the company’s training methods, training content, and training deployment and providing recommendations for improvement aligned to the company’s business model and growth trajectory Partners with department leaders and subject matter experts to understand clinic/department training needs and training gaps; proposes solution-centered ideas to the Training department’s leadership Identifies and applies training and design strategies that result in the successful achievement of the company’s performance goals and compliance requirements Ensures training programs are standard, scalable, and adaptable to changing business needs Ongoingly reviews approved budget spend and resource allocation to ensure proper deployment and utilization in alignment with training department goals and objectives Leads and develops a team of training professionals (i.e., field trainers and instructional designers) Training Development & Deployment Collaborates with the Head of Training & Director Training on the design, delivery and execution of training programs for continuous improvement Provides feedback on training quality, adoption, effectiveness and results in driving outstanding patient care Directs the use of technology platforms, learning management systems, and e-learning tools Ensures all training activities comply with HIPAA, QUADA, company policies, and quality standards Acts as a liaison between training teams and clinic/department leaders to ensure alignment of training programs with operational needs/priorities Promotes adoption of learning technologies and modern instructional practices across the organization Champions a culture of continuous learning across all levels of the organization Supervisory Responsibilities Provides direction, coaching, and performance management of trainers across clinical and call center operations Leads recruitment, onboarding, and development of new Training staff building a future talent pipeline for succession planning Fosters a collaborative, innovative, and accountable team culture aligned with Mia Aesthetics Core Values & Service Values Required Skills/Abilities Strong management, team building and change management skills Strong communication skills (verbal and written) across all levels of the organization Strong organization and project management skills Strong background in instructional design and curriculum development Ability to guide a training team in developing, designing, and creating content in support of leadership’s strategic direction Ability to measure, analyze, and validate the value of programs to the business (i.e., data analysis) Proficient at problem solving independently and collaboratively within/across teams Education & Experience Bachelor’s degree required; Master’s preferred in Training & Development, Learning & Development, Organizational Development, Psychology or related field Three plus (3+) years of work-related experience including managing teams Proficiency of MS Office Suite Experience in managing various learning management systems (Articulate 360 preferred) and software (i.e., Canva, Photoshop) Bilingual in English and Spanish preferred Physical Requirements Prolonged periods of sitting at a desk, working on a computer, and answering multiple phone calls per day Must be able to lift up to 10-20 pounds at times Travel Requirements Up to 50% travel to outside clinic locations for training purposes #J-18808-Ljbffr Mia Aesthetics

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