Required Skills & Experience
Nice to Have Skills & Experience
Job Description
Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM – 10:00 PM Monday- Fridays, and 8:00 AM – 12:00 PM CST on Saturdays. Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds. Utilize call center software, specifically Genesys Cloud Services, for daily tasks. Ensure calls are handled efficiently and effectively. Answer basic questions about childcare based on state program training.
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