Customer Support Representative Job at Insight Global, Saint Louis, MO

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  • Insight Global
  • Saint Louis, MO

Job Description

Required Skills & Experience

  • Must go onsite 5 days/week
  • Must be able to complete Missouri fingerprint check.
  • Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).
  • 1+ years of experience in call center or related field.
  • Associates Degree or Bachelors degree
  • Active listening skills and excellent communication.
  • Attention to detail and organizational skills.
  • Data Entry experience
  • Experience with Excel, Outlook and Word

Nice to Have Skills & Experience

  • Genesys software experience.
  • Experience with Salesforce or similar CRM.
  • Experience with SharePoint.
  • Background in childcare/health.
  • Government background.
  • Bilingual

Job Description

Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM – 10:00 PM Monday- Fridays, and 8:00 AM – 12:00 PM CST on Saturdays. Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds. Utilize call center software, specifically Genesys Cloud Services, for daily tasks. Ensure calls are handled efficiently and effectively. Answer basic questions about childcare based on state program training.

Job Tags

Monday to Friday, Shift work, Rotating shift,

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