Customer Support Representative Job at Insight Global, Saint Louis, MO

SkxPekRCRUZPRmN0cVlneXdtZm9MSFZ1Z0E9PQ==
  • Insight Global
  • Saint Louis, MO

Job Description

Required Skills & Experience

  • Must go onsite 5 days/week
  • Must be able to complete Missouri fingerprint check.
  • Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).
  • 1+ years of experience in call center or related field.
  • Associates Degree or Bachelors degree
  • Active listening skills and excellent communication.
  • Attention to detail and organizational skills.
  • Data Entry experience
  • Experience with Excel, Outlook and Word

Nice to Have Skills & Experience

  • Genesys software experience.
  • Experience with Salesforce or similar CRM.
  • Experience with SharePoint.
  • Background in childcare/health.
  • Government background.
  • Bilingual

Job Description

Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM – 10:00 PM Monday- Fridays, and 8:00 AM – 12:00 PM CST on Saturdays. Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds. Utilize call center software, specifically Genesys Cloud Services, for daily tasks. Ensure calls are handled efficiently and effectively. Answer basic questions about childcare based on state program training.

Job Tags

Monday to Friday, Shift work, Rotating shift,

Similar Jobs

UMass Memorial Health

Clinical Social Worker, LCSW, Full Time Job at UMass Memorial Health

 ...Certification/Education: Required: 1. Masters Degree in Social Work. 2. Current Massachusetts Licensed Clinical Social Worker (LCSW) licensure. Experience/Skills: Required: 1. Demonstrated ability in psychosocial assessment, knowledge of community... 

Archdiocese of Philadelphia

Organist Job at Archdiocese of Philadelphia

St. Maximilian Kolbe Church 15 East Pleasant Grove, West Chester, PA 19382 November 2025 Title: Organist Department/Office: Music Supervisor: Music Director, Pastor Positions Supervised: None Status: Part time, non-exempt Organist Job Description...

Northeast Healthcare Recruitment

Locums Emergency Medicine Physician -Nocturnist Job at Northeast Healthcare Recruitment

 ...Job Description Job Description We areseeking a Nocturnist Emergency Medicine Physician for a locum tenensopportunity in Lake City, Florida. This role is open to Emergency Medicine,Internal Medicine, or Family Medicine physicians with proven Emergency Medicineexperience... 

Campbell County Health

MANAGER HEALTH INFORMATION MANAGEMENT Job at Campbell County Health

Campbell County Health (CCH) is seeking a dedicated and detail-oriented Manager of Health Information Management to join our dynamic team. This role is pivotal in maintaining the highest quality standards in health information management at CCH, which comprises Campbell... 

Imagine!

Family Recruited Employee Job at Imagine!

 ...environment, through conducting services in a variety of settings. $20.00/hour Youth day Services For individuals 12-17 years old, the service is specifically designed to provide care while the primary caregiver works, pursues education or volunteers. Cap is...