🌐 About ShareWillow:
ShareWillow helps small and mid-sized businesses design and manage performance-based incentive plans that turn employees into owners. We believe that when people feel like owners, they act like it — driving better results for everyone.
We’re a fast-growing startup backed by experience, technology, and a clear mission: help SMBs align their teams through smart, effective incentive design.
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🧭 About the Role:
We’re looking for a Customer Success Representative to join our team and become the face of ShareWillow for our customers. Your job is to help clients succeed with our platform — from onboarding and training to troubleshooting and strategic support. You’ll be their trusted guide, helping them build better incentive plans and get maximum value from our software.
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🛠 Responsibilities:
• Own the post-sale customer relationship for a portfolio of SMB clients
• Deliver onboarding sessions, training, and ongoing product support
• Help customers design and optimize incentive plans using our software
• Serve as the voice of the customer internally, collaborating with product and support teams
• Monitor customer health and take proactive steps to prevent churn
• Drive customer referrals, testimonials, and upsell opportunities
• Maintain high customer satisfaction and retention rates
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🎯 What We’re Looking For:
• 1–3 years of experience in Customer Success, Account Management, or Support (SaaS or SMB clients is a plus)
• Clear communicator — written and verbal — who can build strong relationships
• Organized and proactive with a bias toward solving problems before they happen
• Comfortable learning new software and explaining it to others
• Bonus: experience with incentive plans, compensation design, or HR tech
• Located in or willing to work in NYC (we operate hybrid with in-person team collaboration)
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💡 Why Join ShareWillow?
• Make a real impact at a fast-growing startup
• Help business owners build better workplaces
• Competitive salary + equity options
• Health benefits, paid vacation, and flexible work hours
• A mission-driven team that cares about doing meaningful work
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📬 How to Apply:
Send your resume and a short note telling us why this role is right for you to hiring@sharewillow.com. We read every application carefully.
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Comp: $100-120k base + stock options + bonus
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