Job Description

Core Duties

-Certifies program recipient applications contain required documents to determine program eligibility. It uses the HEMii database and electronic filing storage system to verify customers' eligibility, enter and track application progress, provide customer status, make case notes, and schedule appointments.

-Requests, reads, and calculates electric and gas billing histories obtained from utility vendors to determine customer CEAP benefits; enters customers' electric and gas billing histories into the HEMii database and electronic storage system.

-Participates in outreach activities at third-party sites and collaborates with local entities serving similar populations (elderly, families, employed households) to increase program public awareness and enrollment.

-Promptly and professionally resolves customer inquiries regarding their application status and benefits; assists with complex customer inquiries; escalates complex case management issues when necessary

-Achieves daily processing goals to meet department budget and program goals while adhering to state and agency guidelines.

-Performs other administrative duties as assigned.

Bachelors Degree Preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Tags

For contractors, Local area,

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