Job Description

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Enterprise Mobility has an exciting opportunity for a Full Time Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. The pay for this position starts at $18.50 / hour . This position is located at Union Station- 99 H Street NE Washington, DC20002 We offer: Paid time off Consistent full time40 hour per week schedule Employee discount Retirement savings plan Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule Sunday: 9:30am-6:30pm (1 hr lunch) Monday: 9:30am-6:30pm (1 hr lunch) Tuesday: OFF Wednesday: OFF Thursday: 9:30am-6:30pm (1 hr lunch) Friday: 9:30am-6:30pm (1 hr lunch) Saturday: 9:30am-6:30pm (1 hr lunch) Responsibilities We are hiring now for immediate openings. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old Must have at least 6 months experience in sales, customer service, leadership or management Leadership experiencecould include experience in organizations, clubs, volunteer work, community service, athletics or military service Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation Must have a valid US drivers license Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security. We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law. #J-18808-Ljbffr Enterprise Holdings

Job Tags

Similar Jobs