Job Description

What You'll Be Doing The Child Protective Services (CPS) Program Manager provides strategic, operational, and supervisory leadership for a CPS section responsible for assessment and in-home services. The Program Manager ensures that child safety, well-being, and permanency are prioritized through high-quality social work practice aligned with North Carolina law, state Child Welfare policy, federal Child and Family Services Review (CFSR) expectations, and county goals. This position leads a team of CPS Supervisors and provides direction, coaching, and accountability to support effective case decision-making, timely service delivery, and positive outcomes for children and families. The CPS Program Manager is part of the Child Welfare Leadership Team and collaborates closely with internal and external partners, including law enforcement, the courts, medical and behavioral health providers, schools, and community-based organizations. The position plays a key role in performance management, workforce development, and continuous quality improvement to strengthen practice, promote staff resilience, and support sustainable change. Key Responsibilities: Provides direct supervision, coaching, and performance evaluation for CPS Supervisors Establishes expectations for high-quality practice, documentation, timeliness, and engagement with families Ensures staff receive policy training, ongoing professional development, and reflective supervision Oversees daily operations of the CPS section, including staffing, caseload allocation, and workload balance Monitors case flow to ensure safety assessments, service plans, court actions, and permanency planning occur timely and effectively Approves high-risk decisions, safety responses, placement decisions, and case closures Serves as on-call backup on a rotational basis to support after-hours operations and decision-making Uses data dashboards and case review findings to identify trends, strengths, and areas of improvement Implements performance improvement strategies aligned with the federal CFSR outcomes Ensures compliance with state and federal mandates, local operating procedures, and accreditation or auditing standards Serves as a liaison with internal departments and external partners Participates in multidisciplinary team meetings, court proceedings, and community collaborations Promotes a culture of respect, shared accountability, trauma-informed engagement, and staff well-being Leads change management efforts as systems, policies, and practice requirements evolve Wake County Child Welfare is a team of committed, resilient, and mission-driven professionals who believe that every child deserves to be safe, supported, and connected to family. We work in a fast-paced environment where collaboration, critical thinking, and compassion guide our decisions every day. Our staff show up for children and families and for each other. We value learning, reflective supervision, and a culture where questions are welcomed and growth is encouraged. As we continue to strengthen practice and innovate through Path NC implementation and the state’s Program Improvement Plan, we are looking for leaders who bring steadiness, integrity, and a heart for service. If you are energized by building strong teams, supporting staff, and improving outcomes for children and families, you will find a meaningful home here. About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! The Basics (Required Education and Experience) Bachelor's degree Five years of job-related experience, including three years of supervisor experience Valid Driver's License and "safe" driving record Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Supervisor experience in a Child Protective Services Program at a State or County Department of Social Services Master degree in Social Work or a related field How Will We Know You're 'The One'? Ability to delegate Communicates effectively Strong knowledge of Federal and State Child Welfare Policies and Procedures Analytical thinker and problem solver Effective conflict resolution Teamwork/cooperation Leadership and strategic planning Adaptable Takes initiative Creative and Knowledge of human resource Management and employee development Customer service oriented About This Position Location: HSC Departure Dr Raleigh, NC 27616 Employment Type: Regular Work Schedule: Mon-Fri 8:30 am - 5:15 pm Hiring Range: 75,108 - 105,155 Commensurate with Experience Market Range: 75,108.00 - 135,202.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 12/5/2025 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4,400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. #J-18808-Ljbffr Wake County

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