Job Description

Job Description

Snooze – Who are we?
Morning people! Yes, we are those \npeople. We are a full-service breakfast restaurant, and we want each morning to\nfeel like your weekend and happy hour rolled into one — no matter which side of\nnoon it’s on. We’re the place where you can be you, and where our regulars are\nanything but. Everyone’s welcome at our table because the same goes for our\npeople as it does for our dishes: the unexpected twists are what makes them so\nspecial.

The Assistant General Manager Role at Snooze
As a Snooze\nAssistant General Manager (AGM), you’re the right-hand to the General Manager\nand a key leader in our restaurant operations. You're fully immersed in both Front\nof House and Heart of House, guiding team performance, running smooth shifts,\nmanaging financials, and building future Snooze leaders. You must hold vital\nour beliefs in Craveable food and beverage, fun ambiance and radical\nhospitality. Your job? Elevate everything—from Guest experience to financial\nresults and culture.

\n\nThis is a high-impact, experienced leadership role, best suited for\nsomeone with at least 2 years of restaurant management experience who’s ready\nto take a bigger bite out of leadership

The Benefits! 
\nAt Snooze, we not only want to pay you for the great work you do each and every\nday, but we also want to help you take care of yourself and your family. Below\nis a breakdown of a few benefits Snooze offers for this position.

• No late nights—you’ll be home by dinner time every night!  
• Weekly pay and\ncompetitive hourly rates
• Competitive\nBasic Health, Dental, Visions, Pet, and Accident Insurance Plans
• Employer-paid Short Term Disability and Life Insurance Plans
• 401k/Roth 401k\nPlans
• Unlimited\naffordable Telehealth program
• 120 Hours (15\ndays) of vacation time accrued per year and paid at a regular rate
• 40 Hours (5\ndays) of paid sick time paid at regular rate per year
• Four (4) Paid\nHolidays- Closed Thanksgiving and Christmas Day to spend time with family and\nfriends
• 8 Hours (1\nday) of paid community volunteer time paid at regular rate per hour
• 100% paid meal\nbenefits
• Other benefits\ninclude potential field trips, community engagement, personal and professional growth, and\nadvancement opportunities.
• Unlimited dance parties!

The Position Specifics
Taking on the role of Assistant General Manager isn’t just about bacon\nand pancakes. The responsibilities of this position include:

• Completely understand all Snooze policies, procedures,\nstandards, specifications, guidelines and expectations.

• Ensure that all Guests feel welcome and are given responsive,\nfriendly, courteous and exceptional service.
• Demonstrate expert knowledge of Snooze’s recipes and\nFood & Beverage Doctrine, leading the team in consistent, accurate\nexecution of all menu items across every shift.
• Continuously monitor food and beverage quality\nthroughout each shift, ensuring every item meets Snooze’s standards for taste,\npresentation, and temperature.
• Execute daily systems and checklists put\nin place to ensure recipe adherence and safety & sanitation including but\nnot limited to Snooze’s Tasting Buddy, Sanitation Checks, and Quality Checks.
• Be prepared to control and monitor the purchasing, receiving,\ninventory, and cost management of all food and beverage products.
• Maintain comprehensive understanding of the Point of Sale (POS)\nsystem and how to administer discounts and comps.
• Control cash and other receipts by adhering to cash handling and\nreconciliation procedures in accordance with Snooze policies and procedures.
• Resolve escalated Guest concerns quickly, kindly, and\nprofessionally.
• Update hourly Snoozers with necessary\ninformation about the shift and Snooze initiatives through written and verbal\ncommunication.
• Manage the flow of service during\nshifts, ensuring an exceptional Snooze experience for both Guests and Snoozers\nwhile keeping operational goals and objectives top of mind.
• Monitor and evaluate Snoozer performance\nand lead in-the-moment coaching conversations as it relates to the Guest\nexperience and food quality.
• Open and close the restaurant following Snooze’s “Open to Close”\nguidelines
• Conduct, monitor, and schedule hourly\nSnoozer training and support development of cross-training.
• Verify that all equipment is kept clean\nand in excellent working condition through personal inspection and regular\npreventative maintenance.
• Operate with a high level of integrity\nand leadership presence delivering on the Snooze Leadership Principles
• Support execution of local marketing initiatives, Snooze\nCatering and after-hours events on and offsite
• Partner with GM to implement local marketing, community\nengagement, and sales initiatives
• Drive Snooze's Impact initiatives by\nengaging Snoozers at all levels and leading the Change Maker program, fostering\na culture of community involvement and sustainability through hands-on\nparticipation and advocacy.
• Bring strong leadership to both Front of\nHouse and Heart of House operations with the ability to support across all\nareas of the restaurant.
• Lead a schedule that splits your work week between FOH and HOH\nleadership shifts
• Partner with the General Manager to lead disciplinary actions,\nperformance reviews, and strategic Snoozer development
• Assist the General Manager and Head Chef in preparing all\nrequired paperwork, including inventory, par sheets, ordering, forms, reports,\nperformance reviews and schedules.
• Maintain Snooze standards in terms of\nemployment, including interviewing, hiring, training, reviewing, evaluating and\nterminating based upon company policy. 
• Schedule labor by anticipating sales\nwhile ensuring all hourly Snooze are filled and labor cost objectives are met.
• Play a pivotal role in recruiting, hiring, and onboarding\ntop-tier talent, leading training initiatives, and contributing to high-level\nstrategic planning to drive operational excellence and long-term growth.
• Support\nthe GM in overseeing daily financial operations, ensuring effective management\nof budgets and adherence to P&L targets across all shifts; analyze sales\ntrends, control costs, and implement strategies to optimize profitability and\nreduce waste.
• Assist with weekly payroll and accounts\npayable, ensuring accuracy and timely submission.
• Supports in a General Manager capacity when GM is unavailable, stepping\nconfidently into full operational ownership
• Coach Assistant Managers, Supervisors, Shift Leads and\nhigh-potential Snoozers to support development and career path
• Ensure compliance with health, safety, labor, and food handling\nregulations
• Help to create a fun, safe and rewarding work environment for\nall Snoozers.
• Other tasks, duties, and responsibilities as assigned to meet\nSnooze’s business and operational needs

Is this the role for you?
Assistant General Managers at Snooze...

• Must be 21 years of age and authorized to work in the United\nStates
• Have 2+ years of restaurant management experience and a deep\nlove for both FOH and HOH operations
• Possess excellent basic math skills and can operate a Point of\nSale system and conduct basic cash management
• Are confident running the Front of House or the Heart of House and\ncan pivot between both seamlessly
• Have managed scheduling, payroll, inventory, and cost control\nsystems
• Are expert communicators with a passion for coaching and team\ndevelopment
• Are agile problem-solvers who thrive under pressure and adapt\nwith a smile
• Obtain food safety certifications and are up-to-date on all\nregulatory requirements
• Must be able to communicate and understand the predominant\nlanguage(s) of the restaurant’s trade area
• Are able to work in a standing position for long periods of time\n(up to 10 hours)
• Must have the stamina to work 45 to 55 hours per week

Let’s talk about safety

Your safety is our #1 priority. Because of\nthat, it is every Snoozer’s responsibility to ensure cleanliness, sanitation,\nand safety within our restaurants. We hold both Snoozers and guests accountable\nto our Safety Guidelines. We require daily wellness checks from all Snoozers\nand are committed to a safe working environment.

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Snooze is an Equal Opportunity Employer

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