Job Description

Job Description

Job Description

Pella Windows and Doors of North Carolina and Southwest Virginia is looking for a Trade Sales Support Associate in the Raleigh area . We are seeking confident, enthusiastic team players who thrive on a challenge, that are customer-focused and detail-oriented to join our team. If you are self-motivated, able to multi-task, and be a problem-solver this may be the job for you!

SUMMARY:

This position supports a Trade Sale Rep. This position will provide administrative support to the trade sales r in all areas of the business including but not limited to: quoting, LRD management, service support, logistics, etc.

Why work for Pella Windows and Doors of North Carolina and Southwest Virginia?

• Culture- We are a team oriented company. We believe in our employees and strive in improving the lives of those we touch.
• Benefits- Comprehensive benefit packages
• Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company we invest in our employees.
• Work- Life Balance- We take pride in our employees having a well work- life balance.
• Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist existing sales rep managing order and delivery dates, and product & service related issues.
• Help initiate service and play a key role in maintaining the companies desired service level.
• Provide excellent customer service to both our internal and external customers.
• Responsible for supporting the Outside Sales Rep with bid preparation and order entry.
• Maintains a high level of quality on all calls and is knowledgeable of products, services and methods of delivery.

• Entering service and claim requests and other operational support functions will be required.
• Ability to read house plans and blueprints and quote accurately
• Ability to work individually as well as in a team environment

QUALIFICATIONS:

• Organizational, social, and customer-focus skills are necessary along with experience in office computer programs
• Great math skills are helpful along with the demonstrated ability to be creative.
• A high level of energy and confidence is also required
• Deadline and Detail-oriented

EDUCATION / EXPERIENCE:

• Advanced working knowledge of Microsoft Office programs, Outlook, Excel and One Drive
• College Degree preferred, but not required
• Prior Construction experience preferred but not required; i.e. blueprint reading
• Relevant experience performing the above duties is required. Minimum 2 years of customer service or general business experience preferred

Benefits:

• Competitive Compensation
• 401k/ 401k Matching- 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• Life Insurance
• 9 Paid Holidays
• Vacation/PTO
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

Job Type: Full-time

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