Job Description

Job Description

Job Description

Job Title : Tow Truck Driver  

Reports to: BDC Manager / Service Manager 

Job Description : 

Responsible for picking up and delivering vehicles while providing the utmost customer service to both employees and customers. 

1. Offer outstanding customer service.

1. Meet and greet customers in a prompt professional manner upon arrival.

1. Verify customers’ information for all pick up and deliveries.

1. Answer guest questions upon completion of pick up or delivery back.

1. Perform customer vehicle visual inspections and indicate damage before and after service/body shop appointment.

1. Perform visual inspections of all loaner vehicles being released/delivered.

1. Work along service advisors/estimators and service coordinators.

1. Assist estimators and move vehicles as needed to designate within the shop.

1. Communicating with a dispatcher, driving to the scene of an accident or breakdown, connecting the vehicle to the tow truck, and transporting it back to the shop or dealership.

1. The driver will be responsible for attaching the disabled vehicle to the tow truck.

1. Depending on the type of tow truck, this may include using a chain, winch, steering locks, and other devices as well as affixing lights onto the towed vehicle.

1. Cleaning/Organizing around the shop.

1. Assisting car wash/detail team to maintain the cleanliness of vehicles.

1. Meet tow truck driver compliance required by insurance company.

1. Drive to customers locations as directed by dispatch to pick up vehicle.

1. Keep records of all trips. 

1. Announce departures.

1. Treat members of the public in a courteous and non-discriminatory manner. 

1. Work in cooperative and professional manner with all personnel and conform to the company’s policy and non-discrimination and harassment.  

1. Maintain professional demeanor when on the job. 

1. Perform other tasks as assigned. 

Vehicles Driven or Moved as Part of the Job : 

1. Move new or used vehicles for customers. 

1. Demonstrating new or used vehicles to potential customers. 

1. New and used car repositioning on sales lots as required for display. 

1. Other Driving as assigned.  

Types of Equipment/Machinery Used on the Job : 

1. Phones 

1. Computers 

1. Calculators/Adding Machine 

1. Photocopy Equipment 

1. Fax and Scanning Machines  

1. Pallet Jack 

1. Hand Truck  

Types of Tools Used on the Job : 

1. Pencils 

1. Pens 

1. Erasers 

1. Scissors 

1. Rulers 

1. Staplers  

1. Box cutter  

Physical Demands : 

1. Standing: Intermittent, not to equal more than  _30__ % of the working day. 

1. Walking: Intermittent, not to equal more than  _25  _% of the working day. 

1. Sitting: Intermittent, not to equal more than  _30__ % of the working day. 

1. Stooping (bending at the waist), kneeling (at knees) and crouching (at knee and waist): Infrequent activity, not equal to or more than __15__% of the working day. 

1. Lifting:  Maximum of 45 lbs.  

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