Company Overview
WEBIT Services, an employee-owned Managed Services Provider (MSP) based in Chicago, is looking for a dedicated and skilled Tier 1 Field Services Engineer to join our growing team. As a member of our employee-owner community, you’ll play a critical role in delivering exceptional on-site and remote technical support to our clients. The Tier 1 Field Services Engineer will troubleshoot and resolve technical issues, set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer satisfaction.
Position Overview
As a Tier 1 Field Services Engineer, you will serve as the first point of contact for clients, addressing basic troubleshooting, system maintenance, and service requests. This role is perfect for individuals with a solid foundational knowledge of IT systems who are eager to expand their skills in a dynamic, client-focused environment. You’ll gain valuable hands-on experience while working directly with clients to ensure their IT needs are met efficiently and professionally.
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