Job Functions, Duties, Responsibilities and Position Qualifications:
Position Summary
The Technical Services Technician II provides first line support to internal and external clients for all IT Infrastructure and Application related incidents and requests through request tools, emails and telephone calls. Assigns tickets to the appropriate technology support groups and track them to closure. Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology. Studies and analyzes systems needs, troubleshoots technical problems and trains users. Advises users on the interpretation of IT reports and report capabilities, limitations, etc. Provides user support, new hire system setups, group metrics and desktop/laptop software evaluations and upgrades. Provides quick response to ensure maximum uptime of all users and performs end user training when necessary.
LOCATION: 3701 South Higuera, Ste 200, San Luis Obispo, CA 93401
HOURS: 8am - 5pm PST; Monday - Friday
FULL TIME: Benefit eligible
PAY RATE: $23 - $30 D.O.E.
Essential Functions:
Skills:
Other Functions:
Required:
Preferred
Physical Capabilities:
Scheduled Weekly Hours:
40Work Shift:
Job Category:
Information TechnologyCompany:
Sonic Healthcare USA, IncSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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