Job Description
Job Title: ServiceNow CMDB Solution Architect
Technical/Functional Skills Service Now –CMDB. ITSM(Incident, Problem & Change Mgmt)
Experience Required 8 + years
Roles & Responsibilities Ability to architect solutions to accommodate complex business needs and design architecture to align technologies from Ally’s Services and infrastructure within the CSDM framework
Design and implement ServiceNow ITSM/ITOM Discovery and CMDB solutions that meet business requirements and adhere to industry best practices
Work with process owners to define and understand process requirements related to the capture of configuration data, gap analysis, and develop technical specifications and solutions
Develop and maintain Ally Financials’ configuration models for services, assets, applications, and infrastructure to enable key processes such as impact and cause of incident and problems, change planning, design, change risk and impact assessment, planning tech refreshes, software upgrades, optimize asset utilization by understanding which CI\'s make up a service
Evaluate enhancement/customization requests, provide design recommendations, and document technical requirements
Ensure solution design and process consistency and continuity across the CMDB and the processes that depend on the CMDB
Create written architecture view templates for and document CMDB platform design in conjunction with the CMDB Class Manager
Research and provide information on new and changing CM technologies to implementation teams
Review and approve all requests for the administrator log on credentials and access rights to the CM infrastructure
Design and implement solutions, which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation
Design, implement, manage, and ensure the effectiveness of the integration of the CMDB with external sources of data (e.g.: SCCM, JAMF, etc.)
Participate in defining a road map to mature CM and Discovery related processes and governance
Participate in platform upgrade planning, testing, and validation
Support the development, documentation, implementation, and maintenance of CM and Discovery governance processes, procedures, and policies
Participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy, and delivering results on time
Salary Range: $120,000 - $150,000 a year
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