Job Description

Job Description

Job Description

Description:

Volcanic, founded in 1912, has a dedicated service and parts department to assist with heating equipment aftermarket needs. Our service technicians and parts specialists have years of experience in providing solutions for heating needs.

Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career

Benefits: At Volcanic we value our employees and therefore offer competitive compensation, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays.

OVERALL RESPONSIBILITY:

The Service Technician is responsible to provide excellent field support for starting up, commissioning, troubleshooting and maintaining Volcanic equipment and systems. The service technician is also responsible for performing a USCG inspection on all Volcanic units and its related equipment on board a barge. This position is also responsible to provide technical support and training to customers, service team members and Volcanic employees both on site and as well as at the factory. The Service Technician is responsible to provide all support and services in a manner that is consistent with the company values and operating philosophy.

ACCOUNTABILITIES:

• Service work – Perform technical service work in the field in a safe, efficient, capable manner that meets or exceeds customer expectations.
• Training – Obtain the needed training and knowledge base to maintain the ability to conduct service field work on assigned equipment and controls.
• Preparedness – Perform the necessary work to properly prepare for field jobs including review of previous service reports, site readiness , and USCG paperwork .
• Documentation – Complete all required documentation and communication associated with the service work and continuous improve quality efforts.
• Off Road – Efficiently perform value added functions when not traveling in the areas of manufacturing, technical phone support, quality and continuous improvements efforts.

QUALIFICATIONS (Education, Certifications and Required Experience):

• High School Diploma or GED
• Completed all training as Service Technician Apprentice
• Ability to work independently in the field
• Willingness and commitment to travel minimum of 150 days per year

DEMONSTRATED CRITICAL COMPETENCIES:

• Communication – Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others.
• Building Collaborative Relationships – The ability to develop, maintain and strengthen partnerships with others inside and outside the organization who can provide information, assistance and support.
• Analytical Thinking – The ability to tackle a problem by using logical, systematic, sequential approach.
• Technical Expertise – The ability to demonstrate depth of knowledge and skill in a technical area.
• Thoroughness – Ensuring work and information is complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled.
• Stress Management – The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
• Personal Credibility – Demonstrated concern that one be perceived as responsible, reliable and trustworthy.

PHYSICAL REQUIREMENTS:

• Bending/Stooping – Bending body downward and forward by bending spine at waist. Full motion of the body, lower extremities and back muscles.
• Carrying – Extending hands and arms while carrying weight.
• Climbing – Ascending ladders and other heights (boilers, etc.) by using one’s hands and feet.
• Confined Space – Work is required to work in close quarters and narrow passageways of Boilers and other conditions that count cause claustrophobia.
• Extreme Temperatures – Worker will be subject to outside environmental conditions, which may include extreme cold or heat with or without protection from the weather.
• Grasping – Applying pressure to an object with fingers and palm.
• Heavy Work – Must be able to exert up to 100 pounds occasionally and 50 pounds frequently. Frequent standing and walking.
• Kneeling – Bending legs at knees to come to rest on one or both knees.
• Lifting – Raising objects from a lower to a higher position or moving objects. Requires substantial use of upper extremities and back muscles.
• Noise – The worker is subject to noise on a regular basis and shouting may be required to be heard above noise level and hearing protection.
• Pulling – Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Pushing – Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Repetitive Motion – Substantial movement/motion of wrists, hands and/or fingers.
• Respirator – Must be able to use a respirator and may be exposed to dust and fumes.
• Sitting – The body is supported by buttocks and back and employee needs to remain seated for extended periods of time.
• Standing – The body is supported by legs and feet for extended periods of time.
• Travel – Work requires travel by car or airplane and includes extended periods of sitting.
• Vibration – Exposure to frequent oscillating movements of the extremities or whole body.
• Vision – Close visual acuity to perform an activity such as analyzing data, viewing a computer terminal, inspection involving small defects or welds, use and operation of machines, use of measurement devices, etc.
• Walking – Moving about on foot to travel and accomplish tasks, including long distances or site to site

Volcanic is committed to a diverse and inclusive workplace. Volcanic is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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