Job Description

Job Description:

JOB SUMMARY

 
Act as an advocate for user-centered design to ensure well-designed products, with features and interfaces that allow customers to accomplish their tasks easily.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Research, analysis and strategy.

• Apply usability engineering methods to establish user requirements, test design solutions, and evaluate product implementation.
• Evaluate testing needs and develop overall testing strategy for the product year, determining the most effective usability evaluation method (formal and informal usability testing, low-fidelity prototype testing, expert review, heuristic review, walk-through) to use for each instance.
• Define test goals, establish participant requirements, write plans, and conduct test sessions.
• Create and conduct client satisfaction surveys to measure satisfaction and determine areas of improvement.
• Analyze findings from evaluations, user data, surveys, and competitive analysis, and recommend changes to improve the user experience.

1. Product/Feature Design.

• Work closely with Online Tax Program Product Management team to interpret business needs and end-user requirements into well-designed features and interfaces. Participate in making design trade-offs between usability and available technology using understanding of development concerns that occur during the design and development cycles.
• Lead project team, consisting of members from other development teams who are working on a specific product feature, through the design process (requirements and user profile generation, task analysis, conceptual design, and detailed user interface (UI) design) for new or modified features. Examples of product features include tax interview, efiling interview, and assistants.
• Determine possible design innovation points.
• Design storyboards and prototypes of the user interaction model, workflow, information architecture, and user interface for new or modified features.
• Provide thought leadership on user-centered design, combined with knowledge/understanding of the business and technology perspectives.
• Write and illustrate complete feature design documents for product features.

1. Facilitation of user-centric design implementation.

• Work with the graphic designers, development team, and project managers to ensure implementation of the specific designs.
• Develop interaction and user interface (UI) guidelines that describe aspects of the navigation, appearance, and interaction of OTP products.
• Drive improvements in customer satisfaction and implement design changes to support both business and user goals.

1. Other duties as assigned.

• Bachelor’s degree in Human Factors, Cognitive Psychology, Business, Information Technology, Ergonomics, or related field, or equivalent combination of education and work experience in the computer-human interaction field.
• Four to six years experience designing consumer web-based or software products, using a user-centered design approach.  
• Minimum of two years experience conducting usability evaluations, using methods such as formal and informal usability testing, low-fidelity prototype testing, heuristic evaluations, expert reviews, and walk-th

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

• 5 years Minimum related work experience

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