Job Description

Our Design and Customer Experience (DCE) organization is growing our team with a Senior Content Designer in Wealth Management. Content Designers are part of multi-disciplinary teams, including experience designers and researchers, committed to designing the future of banking.As a Senior Content Designer on our Wealth Management team, you will partner with product, experience design, research, and technology to build human-centered experiences that educate and inspire our consumer banking customers. As a member of our team, you'll create and structure content across each step of product creation, from ideation to launch.Job Responsibilities Develop content, shape design strategy and advocate for the customer in partnership with Experience Design, Research, Product Management and Engineers Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers Identify and incorporate different kinds of data (research findings, analytics) into content strategy Deliver content components (UI language, product education, etc.) and lead content governance and approvals process Present work, articulate strategy and impact of content decisions to leadership Actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)Required Qualifications, Capabilities and Skills Bachelor's Degree or certification from credible bootcamp or similar accelerated learning program, or equivalent work experience Self-directed in both planning and structuring your effort and executing with expected levels of quality; you don't need someone guiding you through the work Prior work involves collaboration within design teams (with other Product Designers, UX Researchers, and Content Designers) and cross-functionally with Product Managers and Engineers Advanced skills in UX Writing and Information Architecture; Intermediate ability in adjacent skills such as User Research, Interaction Design, and Visual UI Design Experience working with brand and copy standards, including style, voice, and tone Comfortable and confident when presenting work to cross-functional teams Thorough knowledge of English language, grammar, spelling, punctuation, and usagePreferred Qualifications, Capabilities and Skills Advocate for Accessibility Guidelines and Inclusive Design practices Has helped deliver multiple successful digital products, demonstrated user-centered design approaches, and can measure design impact through data Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes

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