Job Description
Position Title: Director of Security
Reports To: C.O.O
Supervises: Security Manager, Supervisor, Security Officer, Dispatcher, Risk Management
Summary of Position Security Director is responsible for the overall security of operations, coordinating security efforts to properly safeguard assets within the Resort and Travel Center facilities, safeguard employees in the workplace and customers in the Resort and Travel Center and for ensuring all security policies and procedures are followed.
Key Responsibilities and Performance/Behaviors - Can explain and demonstrate Hospitality Behaviors and Performance Standards.
- Understands where to get the information needed to complete tasks to standard.
- Can explain and demonstrate technical skills used to complete tasks to standard.
- Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
- Understands how to take ownership of problems and solve them when solutions may not be available.
- Can explain how to request help from others when needed to complete task or goal.
- Has complete knowledge and can tell others of IMGR&C products and services.
- Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
- Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists.
- Responds to obstacles; finds new ways to reach desired end results.
- In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
- Responds to change by quickly applying talent and skills in a positive way to succeed.
- Supports achievement of Quality Goal; "Do it right the first time."
- Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
- Makes suggestions to improve performance.
- Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
- Approaches all activities with enthusiasm and encourages enthusiasm from others.
- Chooses a positive approach in all situations.
- Respects individuality of others; continues to communicate in order to work together.
- Speaks positively about guests, other team members and our business in all situations on and off property.
- Treats other with respect in all situations.
- Serves others.
- Identifies and can communicate needs of guests and others.
- Takes quick action to serve others in a way that meets/exceeds their needs.
- Identifies ways to improve individual or team's service to others.
- Provides service outside job responsibilities if needed to help resort succeed.
- Takes ownership of guest problem(s) until it is solved.
- Meets IMGR&C Appearance standards.
- Professionally supports IMGR&C reputation and image in all situations, on and off property.
- Meets IMG&C policy for attendance.
- Informs supervisor of future absence as far in advance as possible.
- Required to work all Marketing Special Events and Concerts.
- Provides information others need to succeed, in time for them to use it.
- Shares with next shift the information needed for them to succeed.
- Listens to others without interruption; acts on their feedback when possible.
- Asks questions to better understand expectations of others.
- Reports all guest complaints and compliments to Supervisor or Manager.
- Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
- Puts Success of team ahead of personal success.
- Helps other team members succeed without being asked.
- Takes action to resolve conflict between individuals.
- Helps other departments achieve success.
- Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
- Does whatever is necessary to help department and resort success.
- Contributes ideas that support progress and success at shift, team and departmental meetings.
- Essential Duties and Responsibilities include the following and are subject to change at management's discretion:
- Inspects premises to determine security needs;
- Plans and coordinates all security activities;
- Supervises and directs activities of Assistant Security Director, Director of Security Surveillance, and Casino Apache Travel Center Security Supervisor;
- Provides guidance and advice when necessary;
- Directs training for security operators and surveillance operators concerning outside federal agencies;
- Safeguard assets of the Mescalero Apache Tribe under the Director's responsibility;
- Inspects and evaluates security activities on all shifts to ensure compliance with Security Department policies and procedures;
- Develops and enforces safety policies regarding fire extinguishers and evacuation plans in all areas of the Resort/Travel Center;
- Establish and maintain working relationships with local law enforcement agencies;
- Perform background checks on key employees where security of the Resort/Travel Center could be affected;
- Provides overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of Mescalero Apache Tribal assets, properties, guests/customers and employees;
- Establishes procedures for, and conducts special investigations and surveillance for internal/external fraud investigations;
- Responsible for setting up escorts for movement of assets;
- Adheres to all regulatory, departmental, and Resort policies and procedures, and to the Casino Internal Structure;
- Must be able to obtain and maintain a gaming license;
- Supervisory Responsibilities
Manages IMGR&C Security and Travel Center Security. Responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with Mescalero Apache Tribal and Inn of the Mountain Gods Resort and Casino policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; performance reviews; rewarding and disciplining employees; addressing issues and resolving conflicts.
- Education and/or Experience Requirements
Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
- Bachelor's degree (B.A.) from four-year College or university; or five years related experience and/or training; equivalent combination of education and experience may be substituted. Law enforcement experience strongly preferred. Mescalero Apache Tribal preference/Indian preference applies; multi- cultural experience preferred.
- Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
- Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Job Tags
Local area, Shift work, All shifts,