Retail Manager Job at Eclat Chocolate, West Chester, PA

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  • Eclat Chocolate
  • West Chester, PA

Job Description

Éclat Chocolate is seeking a Retail and Fulfillment Manager for daily operations and shipping fulfillment. A qualified candidate will posses excellent communication and organizational skills, with an emphasis on hospitality. We welcome you to apply to join our team!

 

Please apply via our website:

 

Retail Storefront

  • Oversee store opening and closing schedule
  • Open and close daily register
  • Maintain working knowledge of all products, ingredients, and origin
  • Schedule adequate retail staffing
  • Oversee store front cleaning schedule
  • Manage product stock and display
  • Ensure shopping experience meets company standard
  • Back up retail staff as needed

 

 

Shipping

  • Process online, wholesale, and phone orders for shipping or pick up
  • Communicate order status with sales team
  • Collaborate with sales team in fulfilling corporate and custom orders
  • Invoice wholesale and corporate orders
  • Respond to customer inquiries pertaining to orders
  • Issue tracing on packages and refunds when necessary
  • Manage shipping supplies inventory and relay inventory to manager
  • Monitor and answer vendor, retailer, and customer emails
  • Answer incoming phone calls and accept phone orders
  • Manage large customer orders for wedding and event favors, and bulk orders

Job Tags

Full time,

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