Retail Customer Service Associate at FedEx Office in Chubbuck, Idaho, United States Job Description Compensation: $15.50 - $17.25. The estimate displayed represents the typical salary range or starting rate of candidates hired in your area. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People + Follows instructions of supervisors and assists other team members in performing store functions + Assists in the training of store team members Service + Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need + Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services + Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs + Ensures all customer problems are resolved quickly and to the satisfaction of the customer + Takes complex customer orders using order systems and provides accurate pricing information + Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels + Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents + Maintains a safe, clean and orderly retail Store Profit + Ensur To view full details and how to apply, please login or create a Job Seeker account
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