Job Description

The Service Now Architect is responsible for the design, architecture, implementation and administration of Service Now functionality in support of documented business needs. The goal of this individual will be to maximize Guidehouse’s investment in the Service Now platform and ensure that the capabilities are being utilized to their fullest. This position will report to the IT Director of Enterprise Applications and own the services of supporting the Service Management for IT and the rest of the Enterprise.

What You Will Need:

• Bachelor’s degree in Computer Science, or related field or Equivalent Experience
• Minimum 5 years of ServiceNow experience including implementation of new modules/functionality
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Excellent verbal and written communication skills
• Collaborates with business clients and stakeholders to document business requirements and create both functional and technical specifications. Provides estimates and task planning as needed to support business cases and portfolio prioritization.
• Applies technical knowledge and experience to recommend solutions that achieve business requirements.
• Designs or modifies procedures to solve complex problems considering system availability, capacity, operating schedules, and business results.
• Documents applications in support of policy compliance.
• Assesses software releases and documentation to optimize upgrades, enhancements, and changes to applications with consideration for interfaces and architecture.
• Designs, develops, tests, and implements functionality in accordance with best practices and the system development life cycle.
• Responsible for quality assurance of Service Now.
• Performs as project leader for small projects with limited duration. Directs and monitors the work of team members.
• Stays current with software development technology advances to enable production support and incident resolution that meets service level agreements.
• Interfaces with IT disciplines, vendors and professional services providers to ensure service level achievement.
• Produces work plans in support of project deliverables.
• Responsible for achieving project budget, schedule and functional objectives.

What Would Be Nice To Have:

• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment while remote
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Desire to learn, grow, and seek increased responsibility
• Ability to self-direct, prioritize, and manage multiple tasks and demands

The annual salary range for this position is $131,600.00-$197,400.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse:

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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