Job Description

Organization Summary

Project Sunshine’s mission is to bring the healing power of play to children with medical needs through trained and dedicated volunteers Our programs include in-person play with patients (Here to Play), curated activity kit deliveries (Kits for Play), and live, virtual play sessions (TelePlay). Over 18,000 trained volunteers deliver programs that provide opportunities for creative expression, socialization, intellectual stimulation, and sensory integration to more than 200,000 pediatric patients and families each year. Our unique volunteer engagement model allows community groups, colleges, and corporations to create moments of connection with pediatric patients, caregivers, and families providing child and family-centered, play-based programming. Project Sunshine partners with 500 medical facilities across the U.S. and in three international locations.

Job Overview: The Regional Program Coordinator is responsible for managing and expanding a portfolio of volunteer chapters and medical facility partners in their designated region. This role is central to ensuring the success and growth of Project Sunshine’s volunteer-driven initiatives, bringing joy and comfort to pediatric patients and their families. The coordinator will focus on managing the recruitment, onboarding, and training of volunteers, while fostering strong relationships with medical facilities, Child Life Specialists (CCLS), physicians, nurses, and other healthcare professionals.

Key Responsibilities:

Volunteer Management:

• Support volunteer recruitment, onboarding, and retention to assist the overall growth and engagement of chapters across the regional portfolio and the United States
• Respond to inquiries from new volunteers and support facilitation of new founding chapters and community chapters
• Provide ongoing support, development, and relationship-building with individual volunteers, chapter leaders, and executive board members.
• Support organizational initiatives for medical facility partner and volunteer recognition
• Off-board and/or decline volunteers that do not align with Project Sunshine's standards and procedures.

Medical Facility Partnership:

• Conduct introductory calls and onboarding for medical facilities considering Project Sunshine partnership in the region.
• Troubleshoot and manage communications with all CCLS, healthcare professionals, and medical facilities in your region.
• Cultivate relationships with key stakeholders at each medical facility, ensuring long-term engagement and partnership.
• Off-board and/or decline facilities that do not align with Project Sunshine's standards and procedures.

Growth & Innovation:

• Carry out the national strategy within your region to expand both volunteer and medical facility portfolios by identifying new opportunities and partnerships within the region.
• Implement engagement strategies to improve volunteer retention and program delivery based on regional need and feedback.

Program Tracking & Reporting:

• Manage and maintain accurate program tracking and reporting for all regional activities, ensuring data-driven insights for continuous improvement.
• Provide regular reports on program progress, challenges, and achievements.

Communication & Engagement :

• Regularly communicate with chapters and medical facilities to alert them of upcoming deadlines, share available resources, and provide updates on Project Sunshine initiatives to foster a sense of community.
• Highlight opportunities for volunteers and healthcare partners to get further engaged with the organization, such as training sessions, special events, and new programs.
• Travel within the region to visit chapters and medical facilities, strengthening relationships and assessing program delivery on the ground.
• Ensure consistent, clear, and timely communication to keep all stakeholders informed and engaged.

Upholding Standards:

• Uphold and model Project Sunshine’s values and mission in all interactions and engagements.
• Ensure all programs are delivered in accordance with organizational standards and best practices.

Qualifications:

• Experience 1-2 years in healthcare volunteering, volunteer management and healthcare settings
• Child Life Certification preferred
• Based in the Mid-Atlantic region and have willingness to travel within the region to meet with partners and volunteers.
• Demonstrated passion for pediatric patients, healthcare, and volunteerism.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Self-starter with the ability to work independently and collaboratively in a team environment.
• Must obtain a valid drives license.
• Must be able to lift 50lbs.

Project Sunshine has a hybrid work policy that is subject to change based on the needs of the organization at a given time. Staff members in the greater New York City metropolitan area are expected to maintain 3 days in-person at the Project Sunshine office on Mondays, Tuesdays, and Thursdays.

Project Sunshine values a diverse workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Project Sunshine is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal law.

In compliance with federal law, all people hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. In compliance with federal law, all people hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

To Apply : Please email a cover letter and resume to HR3@projectsunshine.org with “Regional Program Coordinator” in the subject line.

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