Job Description
Overview Receptionist Hospital Job Code 20178 FLSA Status Job Family ADMIN SUPPORT Job Description Title Receptionist Job Summary Answers incoming call to the clinic. Provides administrative support to the clinic. Performs other duties as assigned.
Job Responsibilities Job Responsibilities - Demonstrates knowledge and understanding of the importance of the patient medical record as it relates to documentating patient calls.
- Demonstrates phone etiquette and proficiency while assessing the patients or family memebers needs when they call the clinic.
Specifications Experience Description Minimum Required Preferred/Desired 3 months of administrative support experience. One year general office experience, preferably in a medical environment.
Education Description Minimum Required Preferred/Desired Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Training Description Minimum Required Preferred/Desired Special Skills Description Minimum Required Preferred/Desired Basic computer literacy. Ability to navigate automated systems. Excellent customer service skills.
Licensure Description Minimum Required Preferred/Desired N/A
Reporting Relationships Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.
Reporting Relationships No
Work Environment Functional Demands Label Short Description Full Description Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher) Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient) Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.
Functional Demands Rating Sedentary
Activity Level Throughout Workday Physical Activity Requirements - Sitting Frequent
Physical Activity Requirements - Standing Frequent
Physical Activity Requirements - Walking Frequent
Physical Activity Requirements - Climbing (e.g., stairs or ladders) Occasional
Physical Activity Requirements - Carry objects Occasional
Physical Activity Requirements - Push/Pull Occasional
Physical Activity Requirements - Twisting Occasional
Physical Activity Requirements - Bending Occasional
Physical Activity Requirements - Reaching Forward Occasional
Physical Activity Requirements - Reaching Overhead Occasional
Physical Activity Requirements - Squat/Kneel/Crawl Occasional
Physical Activity Requirements - Wrist position deviation Occasional
Physical Activity Requirements - Pinching/fine motor activities Occasional
Physical Activity Requirements - Keyboard use/repetitive motion Frequent
Physical Activity Requirements - Taste or smell Physical Activity Requirements - Talk or hear Continuous
Sensory Requirements Color Discrimination Near Vision Far Vision Depth Perception Hearing Yes Accurate Accurate Minimal Minimal
Environmental Requirements - Blood-Borne Pathogens Not Anticipated
Environmental Requirements - Chemical Not Anticipated
Environmental Requirements - Airborne Communicable Diseases Not Anticipated
Environmental Requirements - Extreme Temperatures Not Anticipated
Environmental Requirements - Radiation Not Anticipated
Environmental Requirements - Uneven Surfaces or Elevations Not Anticipated
Environmental Requirements - Extreme Noise Levels Not Anticipated
Environmental Requirements - Dust/Particular Matter Anticipated
Environmental Requirements - Other Baptist Memorial Health Care Corporation
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