The QuickBooks Online Mid-Market Premium Specialist provides expert technical and consultative support to mid-market customers, focusing on complex bookkeeping and software issues. This role requires strong financial acumen, customer advocacy, and collaboration with internal teams to enhance customer experience and product functionality. The position is hybrid, involving both remote and in-office work, and demands continuous learning to maintain expertise in QuickBooks Online products.
OverviewOverview:
We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid-Market customers. This exciting opportunity focuses on businesses with over $2.5 million in annual revenue, addressing their unique opportunities and complex needs.
The role requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech-savvy problem-solver with a strong background in bookkeeping principles, passionate about leading change, collaborating with internal teams, and providing a world-class customer experience.
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What You'll Bring
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What You'll Do
QuickBooks Online, Mid-Market support, Bookkeeping, Customer service, Technical support, SaaS customer support, Financial software, Payroll, QuickBooks certification, Hybrid work
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