Description We're looking for a Program Manager - Remote , working in IT (excluding Telecommunication) industry in San Francisco, California, United States . Responsibilities: Develop and implement strategies to optimize customer service operations and drive continuous improvement. Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training, and Workforce Management. Act with urgency to ensure priority items are progressed, having a bias for action and focusing on the 20% of work that will get 80% of the impact. Identify and analyze data, customer feedback, and trends to identify areas for improvement and implement corrective actions. Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations. Stay up to date on industry trends, best practices, and emerging technologies to drive innovation in CX Operations and Product. Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities. Manage cross-functional partnerships and insights from customers in French-speaking regions. Serve as the primary point of contact for escalations of customer issues from those regions. #J-18808-Ljbffr PSG Global Solutions
...Job Description Job Description TITLE: UPS Field Service Engineer (FSE) DIRECT HIRE LOCATION: Portland, OR or Hillsboro,... ...recommendations to clients Candidate must be willing to work nights & weekends when necessary Knowledge of general computer hardware...
...defined processes to meet defined SLAs.~Use remote tools and diagnostic utilities to aid in resolving support requests.~Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes...
...and process Investigate discrepancies as they arise Complete additional projects as assigned Qualifications: No experience necessary; data entry experience a plus High school diploma or GED required Ability to perform repetitive tasks with accuracy...
...Illinois), and be either unemployed or underemployed, defined as working fewer than 32 hours per week or outside their field. Ulta Beauty Our partners at Ulta Beauty believe in embracing the unique beauty of each person, not focusing on traditional beauty standards...
WORK WHERE YOUR OPINIONS MATTER AND YOUR VOICE IS HEARD!! Constantine Wines is a leading distributor of fine wines serving the mid Atlantic since 1986 and have an outstanding opportunity available in Frederick, Carroll, and Washington Counties. We are seeking motivated...