Operations Manager Job at Inktel, Hollywood, FL

THJHMURoMEZQVkV2cElNM3htM2tKSFpzZ1E9PQ==
  • Inktel
  • Hollywood, FL

Job Description

An excellent Call Center Manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements. As a call center manager, you must have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities
  • Develop objectives for the call center's day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
Skills
  • Proven experience as call center manager or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
  • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Inktel

Job Tags

For contractors,

Similar Jobs

University of California, Irvine

Transplant Coordinator 3 (Inpatient NP) - Kidney Acquisition - Full Time, Days Job at University of California, Irvine

 ...Responsibilities: Position Summary: This position provides comprehensive management and coordination of care for patients requiring Kidney and Pancreas Transplantation. The level and intensity of care coordination is situational and appropriate based on patient need... 

Jobot

Structural Engineer Job at Jobot

 ...and sending us your resume. Salary: $70,000 - $130,000 per year A bit about us: Experts in the field of residential structural engineering. Our experience spans from deep snow of ski resort towns, to the shaking earthquakes of Southern California and the... 

Regal Rexnord

Grinder- ID Job at Regal Rexnord

 ...automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Companys end markets benefit from meaningful secular demand tailwinds,... 

University of New Mexico - Hospitals

Nursing Instructor Job at University of New Mexico - Hospitals

 ...Job Description Relocation Assistance Available Department: Clinical Education FTE: 1.00 Full Time Shift: Days Position Summary: Assess, plan, develop, implement and evaluate clinical and non-clinical educational programs for HSC Operational Components... 

NewYork-Presbyterian

MRI Technologist Certified- Part Time (Weekends) 4pm-12am- Allen Hospital Job at NewYork-Presbyterian

 ...Technologists Make It Possible Certified MRI Technologist -Part Time - Weekend Days Enter the collaborative, patient-focused world of...  .../Columbia University Medical Center, our technologists work closely with one another to successfully handle a high volume...