Location
City of Industry
FLSA
Non-Exempt
Job Overview
As an E-Commerce Operations Assistant, you’ll play a key role in managing our online stores across platforms like Amazon, Wayfair, and TikTok. This dynamic position involves optimizing product listings, analyzing sales data, and collaborating on marketing initiatives such as TikTok videos and livestreams. If you’re detail-oriented, tech-savvy, and passionate about e-commerce, this is your opportunity to grow with our team.
Key Responsibilities
Multi-Platform Operations Management
Oversee daily operations for e-commerce stores on platforms like Amazon, Wayfair, TikTok, and others, ensuring accurate product listings, inventory updates, and price adjustments.
Optimize product pages with compelling descriptions, strategic keywords, and high-quality visuals to boost rankings and conversions.
Handle customer service tasks, such as order tracking, returns/exchanges, and addressing feedback to ensure a positive experience.
Data Analysis and Reporting
Monitor sales data, advertising performance, and customer behavior, preparing regular insights and reports.
Analyze trends to identify areas for improvement and propose actionable strategies to enhance exposure and conversions.
Content Planning and Video Production
Collaborate with the marketing team on TikTok short video content, including planning, scriptwriting, and production.
Assist with TikTok Shop livestreams by managing schedules, product demonstrations, and audience engagement strategies.
Advertising and Promotions
Manage and optimize advertising campaigns on platforms like Amazon PPC and Wayfair Ads to maximize ROI.
Help plan and execute promotional campaigns, ensuring product and discount details are accurate for platform events.
Cross-Department Collaboration
Coordinate with supply chain and purchasing teams to maintain inventory levels and prevent stockouts.
Partner with content and design teams to ensure top-notch product images and videos that align with sales objectives.
Qualifications
Education and Experience
Associate’s or Bachelor’s degree in Marketing, E-commerce, Data Analytics, or a related field (preferred).
2+ years of e-commerce platform experience, with a strong understanding of platform rules, promotional tools, and advertising systems.
A resume is required for application. Priority will be given to candidates with advanced platform knowledge and significant hands-on experience.
Skills
Platform Proficiency: Experience with Amazon Seller Central, Wayfair Supplier Portal, and TikTok Shop backend systems.
Data Analysis: Strong analytical abilities, proficiency in Excel, and expertise in data analysis tools.
Content Creation: Familiarity with video editing tools like CapCut, Premiere, or Final Cut.
Language Skills: Bilingual proficiency in English and Chinese (preferred) with strong communication skills.
Attributes
Highly responsible, results-driven, and able to thrive under pressure.
Quick learner with a keen understanding of e-commerce trends and platform regulations.
A collaborative team player with excellent interpersonal skills.
Compensation and Benefits
Salary: Competitive, based on experience and qualifications.
Status: Full-time or Part-time with flexible scheduling.
Benefits: Paid sick leave, meal breaks, and other California-compliant benefits.
Extras: Performance bonuses, holiday perks, and professional development opportunities.
Legal Compliance
This position adheres to all California labor laws, including:
Fair Wages: Competitive pay in compliance with minimum wage and overtime regulations.
Rest and Meal Breaks: Paid 10-minute rest breaks and unpaid 30-minute meal breaks as required.
Paid Sick Leave: Sick leave provided per California regulations.
Equal Opportunity: We are an equal opportunity employer and welcome applicants from all backgrounds.
Ready to Apply
If you meet the qualifications and are eager to join a dynamic team, please submit your resume. We look forward to connecting with talented candidates ready to grow with us!
Please submit your resume and portfolio website (if applicable) to info.ca@foagroup.com
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