Job Description

Scope: Applies company policies and procedures to resolve various issues related to network provisioning and optical network management. Works on moderate scope problems, including troubleshooting, deployment, and operations support. Receives general instructions on routine work and detailed instructions on new projects. Roles and Responsibilities: Manage the provisioning process for network services, including circuit activation, cross-connections, and peer provisioning. Coordinate with vendors for the transport and turn-up of new network locations, including Point of Presence (POP) deployments. Handle end-to-end circuit management, ensuring links are operational and troubleshooting any issues that arise. Document provisioning processes and configurations and ensure all deployments follow established procedures. Monitor Optical Long Haul and Metro networks, identifying and troubleshooting issues promptly. Perform fault isolation and work closely with optical equipment manufacturers and smart hands to restore services. Contribute to creating monitoring tools, alerts, dashboards, and metrics to improve optical network performance. Document and optimize operational processes and procedures related to optical networks. Collaborate with backbone operations, ISP services, and other internal teams to ensure the smooth operation of network infrastructure. Coordinate and escalate critical events while maintaining clear and concise communication across teams. Support both provisioning and deployment operations, balancing tasks related to both network provisioning and optical troubleshooting. Work with audit teams to ensure accurate inventory and documentation for both provisioning and optical network assets. Required Qualifications/Skills: Bachelor's degree (B.S/B.A) from a four-year college or university and 2 to 5 years of related experience in network provisioning, optical engineering, or network operations; or an equivalent combination of education and experience. Strong understanding of Layer 1 network troubleshooting, circuit provisioning, and deployment. Experience with optical network monitoring and troubleshooting, including fault isolation and vendor coordination. Familiarity with backbone operations, ISP services, and metro optical networks, including leased fiber management. Excellent communication and teamwork skills, with the ability to manage multiple tasks simultaneously. Ability to work cross-functionally and cross-regionally with other operational teams. Preferred Qualifications/Skills: Experience with Juniper Shocker deployments or similar systems. Knowledge of Global Systems Integrator (GSI) processes. Experience in creating and managing monitoring tools and dashboards for network performance. Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $70,300.00 - $111,000.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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