Job Description

Big Sky Resort is looking for kind, guest driven team members who enjoy being on the front line to help provide transformational experiences for skiers and riders looking to improve their ability. This position is located at the Mountain Sports Sales desk in the Montage Hotel. The Mountain Sports School Sales Agent is responsible for providing excellent customer service while helping guests purchase, adjust and enjoy lessons during their stay. The main responsibility of this position is booking guests of all ages, ability or type of discipline into a private lesson and selling lift tickets to guests staying at the Montage & Spanish Peaks. Shift type is 4-10 hour days with three days off. Complimentary shift meal provided during work hours.

• Must be willing and able to gain extensive knowledge of Big Sky Resort, Montage, and the surrounding areas to answer questions guests might have.
• Must be able to effectively communicate about all lessons and products offered by the Mountain Sports School, specifically private lessons.
• Accurately and efficiently process sales of products while capturing guest data while engaging with guests
• Ability to handle high volumes of customer interaction while delivering excellent customer service
• Take initiative to perform duties which facilitate operations and maintain cleanliness and organization of work area and office.
• Enjoy interacting with guests of all types and discussing ski lessons at length. This position requires an outgoing and friendly individual that strives to make guests feel welcome and leave informed!

• Previous customer service and/or hotel experience required. Experience selling outdoor activities or products is a plus!
• Personal car or ability to coordinate a carpool is required. This location is not on a bus route.
• Excellent English written and verbal communication skills
• Proficient in computer literacy and Microsoft Office Suite
• Ability to accurately prioritize and manage multiple tasks in quick succession
• Must have a fun, friendly and outgoing personality to easily relate to a variety of customers
• Experience with RTP | One Resort is a plus!

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Eligible for seasonal loyalty bonus
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly employee events

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