Job Description

Job Description

Job Description

Salary: $7,500 - $9,000/mo DOE

AnswerLab is looking for contract UX Researchers who can fully commit through the end of 2024. Opportunities may be remote, hybrid or in-office. 

Who We Are:

AnswerLab is the leading UX Research firm in the US. We help powerful brands such as Amazon, Google, Facebook, and FedEx bring a human-centered design process to every product launched. We focus on user experience research to understand what people see, do, think, and feel when using websites, mobile applications, voice interfaces, AR/VR, wearables, and other digital products. Our research studies are tailored to our clients' unique needs to provide clear, actionable recommendations that generate strategic business results. 

The secret to our success is no secret: It is the people who work here! We recruit only the most skilled and client-focused professionals to join our team. All are devoted to being at the forefront of the user experience industry. Our team is made up of smart, down-to-earth people who value collaboration and exploring creative solutions as well as a good dose of humor during our workday. We empower them to do what they do best; lead impactful research studies from planning to analysis for the world’s most innovative brands.

Job Purpose & Impact

As a Mixed Methods User Experience Researcher (UXR), you will be a key member of our quantitative and qualitative research teams, supporting research execution for our Fortune 500 clients. The successful candidate will partner and collaborate with our clients to execute full research programs and is comfortable flexing between different mixes of quantitative and qualitative methodologies. You will apply current analysis techniques to ensure client business objectives are met, while effectively communicating the results of research findings to all levels of client stakeholders. Example research methods include a mix of custom surveys, segmentation/persona research, MaxDiff/Kano, one-on-one usability studies (remote and in-person), online and in-person focus groups, exploratory research, diary studies, and quantitative benchmarking studies. 

The ideal candidate for this role will be a UX researcher who is driven, a creative problem solver, and an excellent collaborator and communicator. You have experience conducting, analyzing, and reporting on a variety of quantitative and qualitative research methods and love to geek out about all things research. You know when and how to apply various research methods to measure users’ attitudes, motivations, and factors underlying their behaviors, in order to address our client's biggest questions. You thrive in a home-based work environment, and you are comfortable accommodating East and West Coast working hours as needed.

Mixed Method Researcher Responsibilities

• Design and execute research that addresses behaviors and attitudes 
• Effectively apply appropriate research methodologies based on business objectives and research goals 
• Conduct research using a wide variety of methods and interpret analysis through the lens of UX, HCI, and social sciences
• Generate insights that drive tactical and strategic decisions
• Communicate insights in creative and compelling ways
• Collaborate with client teams, internal teams, vendors, and technology providers
• Partner with qualitative and quantitative UX researchers on mixed-methods programs
• Provide thought leadership in UX research
• Contribute to research team strategy within the organization
• Mentor other researchers, and maintain a high standard of work

We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in a growing client-focused business. The ideal candidate will likely meet many or most of the job criteria listed below.

Minimum Qualifications

• 3+ years of experience in quantitative and qualitative research, preferably at a consulting agency
• Experience with a variety of quantitative research methods, such as large-scale surveys, log analysis, regression analysis, behavioral clustering, multivariate testing, and basic statistics 
• Experience with a variety of industry-centered qualitative research methods, such as semi-structured interviews, contextual inquiries, ethnography, usability studies, diary studies, and unmoderated remote studies 
• Experience planning and executing complex research projects
• Experience managing time and prioritizing tasks across multiple projects simultaneously
• Experience with survey design using technologies such as Qualtrics, Alchemer, UserZoom, Google Forms, etc.
• Experience working with data in multi-method programs
• Experience working with descriptive and basic inferential statistics
• Experience with Q Research, DisplayR, R, SPSS, or Stata
• Experience translating research findings into strategic narratives
• Effective communication skills with experience presenting to diverse audiences
• Bachelor’s degree in a human behavior related field (HCI, Market Research, Psychology, Sociology, Economics, Computer Science, etc.) and 3+ years of relevant experience, or MA/MS/PhD in related field and 2+ years’ relevant experience

AnswerLab’s Core Values:

1. Build trust
2. Provide amazing service
3. Support and encourage inclusivity
4. Jump in to help others
5. Handle change with flexibility
6. Innovate our products and processes
7. Explore creative solutions to challenges
8. Make AnswerLab a great place to work

Physical Requirements:

• Overtime may be required to meet project deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.

This is a short-term contract through the end of 2024.

No staffing/recruiting agencies, please.

We are interested in every qualified candidate who is eligible to work in the United States, however, we are not able to sponsor visas at this time. 

At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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