Job Description

Member Service Representative - Credit Union Leading the path to financial wellness for the great members of Wymar Federal Credit Union, the official credit union of BASF Geismar. Overview Wymar Federal Credit Union has proudly served BASF Louisiana employees and their families since 1958. We are a member-owned community committed to supporting and enriching the lives of our members. Every product, service, and initiative we offer is designed to make our members' financial lives simpler and more rewarding. We focus on giving back, investing in our members, and providing tools to achieve their financial goals. With decades of experience, we prioritize people over profits and community support. We believe happy employees lead to happy members. That’s why we offer more than competitive pay and benefits — we offer a supportive, people-first environment where your work matters. Role Description This position performs accurate cash transactions, identifies member needs, and recommends appropriate credit union services. The ideal candidate will provide high quality service in a consistent, courteous, and professional manner. In addition, the MSR position: Professionally and courteously handles member inquiries and provides resolution to problems via the telephone, in-person, or virtually as appropriate. Performs the processing of a variety of member transactions accurately and effectively in adherence with credit union policies and procedures. Fulfills account maintenance requests such as check order processing, gift card sales, credit card payments, coin deposits, online banking assistance, etc. Accurately processes the account lifecycle using proper forms and disclosures; enters and maintains member account records in core system, including addition of account owners, name and contact information; CD purchases, inactive account processing, etc. Maintains frontline compliance knowledge of and procedures for Bank Secrecy Act, Reg CC, Reg E, and any other regulatory requirement applicable to branch teller operations. Takes responsibility for observance of all security measures: cash, privacy of member information, building, dual control, etc. Other related duties as assigned Qualifications Proficiency in phone etiquette and communication skills Strong customer service abilities Basic computer literacy Understanding of basic finance concepts Excellent interpersonal and problem-solving skills Ability to work independently and collaboratively in a team High school diploma or equivalent required; experience in a financial institution is a plus Seniority level Entry level Employment type Full-time Referrals increase your chances of interviewing at Wymar Federal Credit Union by 2x Note: This description reflects the current responsibilities and requirements for the role and is not an offer of employment or a guarantee of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #J-18808-Ljbffr Wymar Federal Credit Union

Job Tags

Similar Jobs