Job Description

Job Description

Job Description

ESSENTIAL FUNCTIONS

• Check Medical Records voicemail daily and answer messages within 24 hours.
• Process medical record requests in accordance with applicable regulations.
• Responsible for working with the Risk Manager to stay updated with pertinent regulations.
• Prepare requested documents for client pick-up, and mailing.
• Receive and process internal Use & Disclosures (U&D) in an accurate and timely manner.
• Process external Release of Information (ROI) and court orders, as required.
• Assist with audit records requests, working closely with Quality Department.
• Assist with possible subpoenas/legal situations, collaborating with Risk Manager.
• Run and maintain reports as necessary.
• Ensure documentation for scanning is accurate and complete.
• Scan assigned documents into EMR system.
• Maintain and update OneNote Department Manual.
• Maintain appropriate channels of communication with agency staff.
• Back up the Operator overflow calls.
• Other duties as assigned as qualified and trained for.
• Comply with Family Service & Guidance Center policies and procedures; take appropriate action to correct any obvious unsafe conditions.

POSITION QUALIFICATIONS

Education/Licensure:

• High School diploma or GED equivalent.
• Must successfully pass the KBI and DCF Central Registry and all other background investigations.
• Must possess a valid driver’s license, a good driving record, current auto insurance and reliable transportation.

Experience:

• One year of administrative work experience required.
• Experience working in a healthcare environment preferred.
• Experience using electronic medical records software preferred.
• Understanding of HIPAA Laws.

Knowledge/Skills/Abilities:

• High level of organizational skills required.
• Detail Oriented

• Professional and effective communication skills (verbal and written)

• Ability to work independently essential.
• Ability to maintain confidential material required.

• Customer-focused (internal and external)
• Excellent listening skills
• Accountability
• Reliability
• Integrity/Loyalty/Trust
• Adaptability/Flexibility
• Time Management
• Must have excellent computer skills including MS Office Word, Excel, OneNote, and Outlook
• Proficiency in MS Office Suite with ability to learn other software programs as necessary
• Relationship building
• Problem Solving
• Open to learning and accepting feedback
• Collaborative

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs. /day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs. /day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs. /day

Physical Demands Lift/Carry

Stand (O) 10 lbs. or less (O)

Walk (O) 11 – 20 lbs. (O)

Sit (F) 21 – 50 lbs. (O)

Manually Manipulate (O) 51 – 100 lbs. (N)

Reach Outward (O) Over 100 lbs. (N)

Reach Above Shoulder (O)

Climb (O) Push/Pull

Crawl (N) 12 lbs. or less (O)

Squat or Kneel (O) 26- 40 lbs. (O)

Bend (O) 41 – 100 lbs. (N)

Other Physical Requirements:

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

WORK ENVIRONMENT

Minimal risk of exposure to aggressive and/or acting out (verbal and physical) children and youth.

Position requires extended periods of sitting, continual use of the keyboard and personal computer and/or speaking on the telephone. Ability to perform duties as required in a fast-paced office environment.

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